Customer Service Advisor- German Speaking

1 month ago


Milnerton, South Africa Collinson Full time

**Brief description of the client**:
Collinson Travel Experiences is a world leader in products for frequent and discerning travellers with a powerful portfolio of brands. Priority Travel Group brands include Priority Pass, the world’s leading independent airport VIP lounge programme, and the International Airline Passengers Association, which has been providing services and savings for frequent flyers since the 1960s.

Priority Travel Group is a market-leader within the leisure and business travel sectors and includes the well-established products: Priority Pass, Lounge Pass, etc.

**The Role**:
**Targets** (weekly/monthly and incentive attached to this)
- Reaching call resolution timeously
- Reaching targets on a daily, weekly and monthly basis
- Adherence to schedule
- Meeting quality assurance selected targets
- Meeting all agreed KPI's
- Develop excellent relationships with all stakeholders

**Experience and skills required**:

- Must be fluent - speaking, reading and writing in German.- Dealing with clients telephonically - above average telephonic communication skills
- Experience in a call centre/customer focused environment- Ability and willingness to work weekends and shifts as and when required
- Proven exposure to flexibility and easily adaptable to pressurized environments and change
- Proven customer service orientation and problem-solving ability in previous roles/career
- Must have applied foreign language in a corporate environment
- Ability to multitask

**Nice to haves**:

- Experience with working to targets
- Familiarity with call centre culture/environment
- Exposure to travel, either work related or extensive personal travel

**Days of work**:Mon to Sun 24/7 (rotational roster, varied shifts - see below )

05:00-14:00; 08:00-17:00; 10:00-19:00; 12:00 - 21:00; 14:00-23:00; 15:00-00:00; 17:00-02:00; 19:00-04:00; 20:00-05:00 (Shift do change due to daylight saving for the UK and USA)

**Special arrangements**:Working SA Public holidays



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