Service Administrator

4 months ago


Milnerton, South Africa SFI Group (Pty) Ltd Full time

**Key Responsibilities**:

- Log calls from clients
- Provide a reference number to clients
- Provide feedback to clients during and on completion of a job.
- Process orders
- Manage jobs on CMMS
- Costing jobs
- Raising Invoices
- Communicate with technicians during and up to completion of a job and orders received
- Resolve customer queries and complaints
- Reporting and escalating external customer requirements to relevant stakeholders
- Timeous submission of month reports to line supervisor

**Minimum Requirements**:

- 1 - 2 years industry knowledge experience
- 3 - 5 years within a Call Center environment
- Grade 12 National Senior Certificate
- Diploma or Equivalent qualification on Business Administration/Operations Management or Call Centre Management
- Strong computer literacy skills
- Sound planning / organisational and communication skills (read, speak, write)

**Skills Requirements**:

- Computer skills essential
- Advanced excel skills
- Sound analytical skills
- Team Player
- Self Motivated
- Excellent communication skills

Application Question(s):

- Do you currently reside in Cape Town and available immediately?

**Experience**:

- Call Centre: 3 years (preferred)



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