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Practice Manager

4 weeks ago

Western Cape, South Africa KFML Holdings Full time

**Job Advert Summary**:
**Minimum Requirements**:

- Proven experience as a Practice Manager, Office Manager, or in a similar leadership role, ideally in healthcare or optometry.
- Strong understanding of optometry procedures, practices, and patient care.
- Excellent leadership and interpersonal skills, with the ability to manage and motivate a diverse team.
- Strong organizational and time-management skills, with the ability to handle multiple tasks and deadlines.
- Knowledge of practice management software and electronic health records (EHR).
- Financial acumen and experience in managing budgets and financial reports.
- Excellent communication skills, both written and verbal.
- Ability to handle patient concerns with professionalism and empathy.
- A passion for delivering excellent patient care and service.

**Duties and Responsibilities**:

- Oversee the day-to-day operations of the optometry practice, ensuring smooth and efficient workflows.
- Manage staff schedules, including optometrists, technicians, and administrative staff.
- Ensure compliance with health regulations and industry standards in patient care.
- Handle patient inquiries, complaints, and ensure high levels of patient satisfaction.
- Manage the financials of the practice, including budgeting, billing, and ensuring that financial goals are met.
- Implement and monitor office procedures, ensuring efficient use of resources and effective patient flow.
- Recruit, train, and manage staff to foster a supportive and high-performing team environment.
- Maintain inventory levels of optical products and supplies, ensuring availability of necessary stock.
- Collaborate with optometrists and other healthcare professionals to optimize patient care and services.
- Handle marketing efforts to promote the practice and attract new patients.
- Ensure accurate patient records are kept and are in compliance with privacy regulations.