Application Support Analyst

23 hours ago

Cape Town, South Africa Impact Full time

**Our Company**:
If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

- Passionate about its people
- Focused on delivering the very best tech to our customers
- Offering the flexibility to work how and where you are most successful
- Obsessed with our customer's success
- The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more
- Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
- Obsessed with making a difference in business and to the wider community

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi's, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

**Your Role at Impact**:
This role will work cross-functionally to understand the customer perspective and connect business and technical stakeholders. You can understand complex problems and break them down into solvable steps to help some of the largest companies on the planet drive partnerships.

This role is responsible for driving company value through contributing to the strategic vision, design, development, and adoption of our demand-side experience and underlying platform. The position works closely with other Product Managers and the Group lead to ensure that the team's objectives align with company strategy.

**What you'll do**:

- Perform customer research to understand customer needs and build empathy early in the product life-cycle
- Work cross-functionally to design and launch products and connect business and technical stakeholders
- Define the product direction and team priorities
- Set, track, and complete quarterly goals that are aligned with company and departmental objectives
- Coordinate the development process from a product perspective
- Create specifications for new features and epics
- Train and inform staff on new features and functionality
- Work with external third parties to assess partnership opportunities

**What You Have**:

- Bachelor's degree in Computer Science or a related technical field or equivalent practical experience
- 3 years of experience in technical product management, solution architecture, or related technical roles
- Demonstrated success participating in the definition, management and launch of excellent software products
- Familiarity with web technologies and tools (e.g., JavaScript, Google Analytics, cookies)
- Experience in a relevant field (e.g., Digital Analytics, Performance Marketing, Privacy, Web Development, API Development, etc.)
- Familiarity or experience within the finance domain (eg Accounting, Payments) would be extremely advantageous.
- Proven ability to influence cross-functional teams without formal authority
- Experience with Agile development methodologies
- Experience with SQL and other analytics software

**Benefits/Perks**:

- **Unlimited PTO policy**:

- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- **Training & Development**:

- Learning the advanced partnership automation products
- **Medical Aid and Provident Fund**:

- Group schemes with Discovery & Bonitas for medical aid
- Group scheme with Momentum for provident fund
- **Stock Options**:

- 4-year vesting schedule pending Board approval
- **Internet Allowance**:

- **Flexible work hours**:

- **Casual work environment**

**_
Impact is proud to be an equal opportunity workplace. _**_We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know._

LI-CT1

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