Global Applications Support Analyst

6 months ago

Cape Town, South Africa Dentons Full time

**INTRODUCTION**

**WHY DENTONS**

Dentons is designed to be different. We are driven to always be the firm of the future, to challenge the status quo, and to provide holistic business solutions to our clients in new and innovative ways. We are the lightbulb moments. The bold ideas. We are 21,000+ people across 80+ countries. Driven by the diverse perspectives of our people, our clients, and our communities, we combine local knowledge with global insight.

**ROLE**

Reporting to the Lead, Global Talent Business Systems, the role of the Global Talent Applications Support Analyst is to manage the triage and resolution of support tickets with primary focus on our European region. This includes ensuring the highest possible quality and standards within Dentons service level targets.

**Requirements**:
**Key Deliverables**
- Implementing Incident Management processes on an IT Service Management System to meet the ongoing needs of the business
- Perform support fixes which can be resolved "first time" along with minor configuration changes/enhancements without escalation
- Maintain global system security roles and supporting content (for example, profiles, forms, updates to notifications, workflows, alerts, templates, picklists, field labels, etc.)
- Produce regular reports, in agreed formats / data sets
- Measure and monitor service level targets and follow up with ticket owners before breaches occur
- Monitor System Implementation partner portal to ensure that linked tickets are maintained / updated
- Help to maintain user FAQs, 'How To' guides and other support documentation on Teams
- Keep up to date in respect of SuccessFactors HCM functionality
- Other tasks as assigned

**SKILLS & COMPETENCIES**

**Technical Skills**
- Strong SuccessFactors experience, with both functional and technical skills:

- Employee Central (Core & Time) is essential
- Recruitment, Onboarding, Learning, Performance & Goals and Story Reporting are desirable
- Background providing a high level of customer services in an IT and HR environment would be ideal
- Demonstrated ability to troubleshoot
- Problem-solving mindset
- Excellent verbal and communication skills. Additional languages advantageous
- Excellent client service skills
- Advanced Excel - experience with pivot tables and graphs
- Self-motivated and able to work under limited supervision
- Highly organised, able to multi-task and meet deadlines
- May be required to be on call

**EDUCATION, EXPERIENCE & CERTIFICATIONS**
- Proven experience supporting SAP SuccessFactors.
- SAP Successfactors certification in relevant modules is preferred.
- Proven advanced knowledge of Microsoft Excel. Certification considered an asset.

**LANGUAGE CAPABILITIES/INTERNATIONAL EXPERIENCE**

**Benefits**

Diversity & Inclusion

Essential to our success as a global law firm is our ability to attract and retain the best talent from a diverse range of backgrounds. We want a work environment where everyone can reach their potential and we have an inclusive culture which respects individual differences.

We undertake and support several internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved.

Equal Opportunities

Dentons is committed to providing equal opportunities for all.

Reward and Recognition

  • Global SAP SuccessFactors Support Analyst

    5 months ago

    Cape Town, South Africa Dentons Full time

    INTRODUCTION The Global SAP SuccessFactors Support Analyst role offers the successful candidate the opportunity to be involved in some very exciting initiatives at Dentons. The Global SAP Successfactors Support Analyst will report into the Talent Applications Support Manager within the Global Talent Transformation Program and provide technical support for...

  • Analyst, Global Social Media Support

    3 months ago

    Cape Town, South Africa Kenvue Full time

    Description Kenvue is currently recruiting for: **Analyst, Global Social Media Support** **The Analyst, Global Social Media Support will primarily support systems and processes that enable social media activities managed by Kenvue Consumer Care. This role will also support other systems and processes that enable Consumer Care global and regional...

  • Global Data Analyst

    5 months ago

    Cape Town, South Africa Dentons Full time

    The Global Business Technology (GBT) department is essential to meet the Firm's strategic vision. We help to align technology services with the Firm's objectives. This alignment is essential for providing excellent service and value to the firm and its stakeholders. The Firmwide technology function mirrors the firm's Verein structure, balancing the delivery...

  • Global Data Analyst

    1 month ago

    Cape Town, Western Cape, South Africa Dentons Full time

    Job Title: Global Data AnalystJob Description:The role of the Global Data Analyst is a crucial one within the Global Digital Data Services group at Dentons. The successful candidate will play a pivotal role in leading the integration of data across all global business systems. With Dentons' data being complex and requiring a deep understanding of sources and...

  • Global Data Analyst

    6 months ago

    Cape Town, South Africa Dentons Full time

    The Global Business Technology (GBT) department is essential to meet the Firm's strategic vision. We help to align technology services with the Firm's objectives. This alignment is essential for providing excellent service and value to the firm and its stakeholders. The Firmwide technology function mirrors the firm's Verein structure, balancing the delivery...

  • Application Support Specialist

    6 months ago

    Cape Town, South Africa Impact.com Full time

    **Our Company**: If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you. If you have a desire to work in an organisation that is: - Passionate about its people - Focused on delivering the very best tech to our...

  • Global Billing Analyst

    6 months ago

    Cape Town, South Africa Impact.com Full time

    **Our Company**: If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you. If you have a desire to work in an organisation that is: - Passionate about its people - Focused on delivering the very best tech to our...

  • Junior Application Analyst

    6 months ago

    Cape Town, South Africa JSM Business Services Full time

    **Junior Applications Analyst** - Join Our Dynamic IT Team!_ We're seeking a Junior Applications Analyst, ready to kickstart their career in a challenging yet supportive environment. This full-time role, based in Cape Town, South Africa, is ideal for those with a foundational understanding of IT systems and a passion for technology. **Key...

  • Credit Analyst

    2 months ago

    Cape Town, South Africa IO Global Full time

    **Who are we?** IOHK, is a technology company focused on Blockchain research and development. We are renowned for our scientific approach to blockchain development, emphasizing peer-reviewed research and formal methods to ensure security, scalability, and sustainability. Our projects include decentralized finance (DeFi), governance, and identity management,...

  • Application Support Analyst

    6 months ago

    Cape Town, South Africa Momentum Life Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards program), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables businesses and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** The ASA will also be...

  • Credit Investment Analyst

    2 months ago

    Cape Town, South Africa IO Global Full time

    Who are we? IOHK, is a technology company focused on Blockchain research and development. We are renowned for our scientific approach to blockchain development, emphasizing peer-reviewed research and formal methods to ensure security, scalability, and sustainability. Our projects include decentralized finance (DeFi), governance, and identity management,...

  • Application Support Analyst

    4 months ago

    Cape Town, South Africa Xceptor Full time

    ABOUT XCEPTOR Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust....

  • Credit Investment Analyst

    2 months ago

    Cape Town, Western Cape, South Africa IO Global Full time

    About the RoleWe are seeking a highly skilled Credit Investment Analyst to join our team at IO Global. As a key member of our credit investment process, you will be responsible for analyzing and structuring deals, as well as contributing to the overall build of our platform.Key ResponsibilitiesProvide analytical support to the end-to-end credit investment...

  • Data Analyst

    2 months ago

    Cape Town, South Africa IO Global Full time

    **Who are we?** IOHK, is a technology company focused on Blockchain research and development. We are renowned for our scientific approach to blockchain development, emphasizing peer-reviewed research and formal methods to ensure security, scalability, and sustainability. Our projects include decentralized finance (DeFi), governance, and identity management,...

  • Global SAP SuccessFactors Technical Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Dentons Full time

    ROLEThe Global SAP SuccessFactors Support Analyst role at Dentons offers the successful candidate the opportunity to be part of a dynamic team involved in some exciting initiatives. Reporting to the Talent Applications Support Manager, the Support Analyst will provide technical support for SAP SuccessFactors. The successful candidate will be part of the...

  • Credit Investment Analyst

    2 months ago

    Cape Town, South Africa IO Global Full time

    Who are we?IOHK, is a technology company focused on Blockchain research and development. We are renowned for our scientific approach to blockchain development, emphasizing peer-reviewed research and formal methods to ensure security, scalability, and sustainability. Our projects include decentralized finance (DeFi), governance, and identity management,...

  • Data Analyst

    2 months ago

    Cape Town, South Africa IO Global Full time

    Who are we? IOHK, is a technology company focused on Blockchain research and development. We are renowned for our scientific approach to blockchain development, emphasizing peer-reviewed research and formal methods to ensure security, scalability, and sustainability. Our projects include decentralized finance (DeFi), governance, and identity management,...

  • Operations Support Analyst

    5 months ago

    Cape Town, South Africa Initiate International Full time

    Operation Support Analyst in Cape Town, South Africa!Are you ready to elevate your career with an exciting opportunity in the heart of Cape Town? A dedicated and skilled Operation Support Analyst is needed to join a dynamic team. If you are passionate about providing top-notch support and have a knack for problem-solving, this role is perfect for you!As an...

  • Operations Support Analyst

    5 months ago

    Cape Town, South Africa Initiate International Full time

    Job DescriptionOperation Support Analyst in Cape Town, South Africa!Are you ready to elevate your career with an exciting opportunity in the heart of Cape Town? A dedicated and skilled Operation Support Analyst is needed to join a dynamic team. If you are passionate about providing top-notch support and have a knack for problem-solving, this role is perfect...

  • Process Analyst

    4 months ago

    Cape Town, South Africa NSC Global Full time

    Overview: nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational...