Area Manager, Africa
2 weeks ago
**Area Manager, Africa**
The Area Manager’s primary goal is to lead and drive a team to develop and grow relationships with our partners to maximize profitability and growth in line with brands goals and values. The Manager coaches and trains their team to engage in high-quality, data-driven consultations with partners that persuade partners to take mutually beneficial actions to improve conversion and grow bookings.
Managers prioritize activities that maximize business value and empower the team to achieve and exceed important metric targets. Managers are also involved in recruiting and developing high-potential talent, and serve as a liaison between their team and PS leadership and other internal Vrbo and Expedia departments.
**What you'll do**:
- Work with staff to develop individual development plans addressing employee needs and meeting team goals
- Evaluate performance regularly, identifying learning needs
- Provide constructive feedback and coaching to encourage ongoing development
- Hire and onboard new team members
- Prioritize team morale, inclusive culture, productivity, and celebrating team wins
- Promote collaboration among team members
- Develop and monitor measures to ensure the organization's products, services, and solutions continue to perform against customer* needs/expectations
- Identify unique product, service, and solution bundles that differentiate the company from its competitors and demonstrate the value proposition of a continued partnership
- Create logical business cases, adapting relevant information to the audience to drive resolution and the most favorable outcome to meet business needs
- Use industry and analytical knowledge to develop a holistic point of view including competitor insights, trends, and potential impacts internally and externally
- Create plans to distribute, manage, and optimize global accounts. Uses strategic industry knowledge to create plans to meet partner needs
- Establish new and foster existing trusted relationships with key decision makers on partner accounts
**Who you are**:
- People management 1-3 years, with experience remote team management across various countries
- Bachelor's or Master's Degree or equivalent related professional experience
- Effective coach in managing diverse teams
- Excellent analytical skills
- Impactful communicator and collaborator
- Fluent in the English language. French language skills is a plus
- 6 years of B2B sales, client services, or account management experience
- 3+ years of managing Account Management or Client Success teams with eCommerce products
- Proficient in Microsoft Office
- Knowledge of SalesForce or other CRM systems
- Knowledge of Tableau or other BI platforms is a plus
- Experience in the tourism /accommodation industry is a plus
LI-JT3
**About Expedia Group**
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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