Senior Contact Centre Manager

5 months ago


Durban, South Africa Pertemps Network Group Full time

**Senior Contact Centre Manager**:

- 804102823**£60,000 - £70,000 Per Annum**
- Full Time**Permanent**

**Durban,**

**Customer Service And Call Centre**

**Job Description**:
**Our client requires someone to relocate. Please only express an interest if you are willing and able to relocate to Durban, South Africa.**

We are working with one of the leaders in the international BPO sector to assist them in the search for an inspirational Senior Operational Manager who has a demonstrable background in the **UK Insurance Broking industry (we are looking for someone to relocate from the UK to Durban).**
- This really is the opportunity of a lifetime - to work in a safe, amazing location away from the pot holes, train delays, rain and greyness of UK politics_

**Location**:Durban, SA (we are seeking a UK national keen to relocate). The business will assist with relocation and return flights and will build an accommodation solution tailored to suit the successful individual.
- **Salary**: 60 - 70k + bonus + bens (GBP)
- **Essential background**: Contact Centre leadership and experience of leading UK Insurance operations.
- It is anticipated that the individual will relocate to Durban and as a result we are looking for someone who is keen to secure a role in South Africa and relocate.
- You will be an experienced Contact Centre leader with experience of leading Insurance Broker operations in the UK (either inhouse or outsourced) and in this role will have the following responsibilities:
- Monitoring and evaluating campaign performance against KPI’s relating to to sales & service- Motivating and inspiring managers, leaders and staff and facilitating exciting career development- Ensuring high levels of productivity and quality of service are maintained- Providing input into regular performance reports for clients in line with individual clients’ requests and developing productive relationships with clients and stakeholders- Identifying areas for performance and campaign improvement- Identifying gaps in knowledge and training for staff and ensuring this is carried out- Keeping up to date with industry and client changes and communicating to campaign managers effectively- Attending regular client review meetingsThis organisation has experienced rapid growth and is one of the frontrunners when it comes to looking after their staff. They have thousands of staff across a number of sites in SA major cities (Durban, Cape Town and Johannesburg) and are delivering an ever wider range of services to their international clients.**Cactus Search**:
**Guy Masters** 0845 519 3310
Division 804**Cactus Search Worcester**
- Cactus House
- 30 Foregate Street
- Worcester
- Worcestershire
- WR1 1DS
- 01905 330790
- Jobs With Cactus Search



  • Durban, South Africa Nutun Contact Centre Full time

    **Nutun CX is Currently Recruiting for a customer service campaign.** **If you are money driven here's your chance.** **Requirements**: - **1 Year international call centre experience**: - **Good communication skills a**: - **Must be able to work the rotational shifts(Day/Night)**: - **Must be able to work in UMH or CBD** **Salary**: - **R5250+R1000...

  • Contact Centre Nqf 3/4

    5 months ago


    Durban, South Africa Isilumko Staffing Full time

    **Contact Centre NQF 3/4 - Learnership for Individuals with Disabilities (Durban)** Our client WNS is looking for individuals to participate in a Contact Centre Learnership. - Qualification: Contact Centre NQF 2 - Potential Start Date: TBC - Location: Durban (Cornubia/Hippo Park) - Stipend: R7 500 **Position Requirements**: - Matric (Grade 12/National...

  • Contact Centre Nqf 3/4

    5 months ago


    Durban, South Africa Isilumko Staffing Full time

    **Contact Centre NQF 3/4 - Learnership for Individuals with Disabilities (Durban)** Our client is looking for individuals to participate in a Contact Centre Learnership. - Qualification: Contact Centre NQF 2 - Potential Start Date: TBC - Location: Durban (Cornubia/Hippo Park) - Stipend: R7 500 **Position Requirements**: - Matric (Grade 12/National Senior...

  • Contact Centre Nqf 3/4

    5 months ago


    Durban, South Africa Isilumko Staffing Full time

    **Contact Centre NQF 3/4 - Learnership for Individuals with Disabilities (Durban)** Our client WNS is looking for individuals to participate in a Contact Centre Learnership. - Qualification: Contact Centre NQF 2 - Potential Start Date: TBC - Location: Durban (Cornubia/Hippo Park) - Stipend: R7 500 **Position Requirements**: - Matric (Grade 12/National...

  • Debt Review Consultant

    5 months ago


    Durban, South Africa Empire Contact Centre Full time

    Empire Contact Centre is looking for outbound Sales Agents for our in house Debt Review campaign **RESPONSIBILITIES**: - Telephonically contact clients regarding their debt - Follow up with potential customers in a timely manner as necessary - Adhere to internal sales processes - Working to meet and exceed personal and team goals. - Promote a culture of...

  • Sales Agent

    5 months ago


    Durban, South Africa Opinex contact centre Full time

    **Sales Consultants Urgently Needed** - Opinex Contact Centre_ is a growing company based in Chatsworth, Durban. We are offering vibrant and goal driven individuals the opportunity to master their sales skills and further their professional development. Your role will entail cold calling prospective clients to sell our products and generate leads to grow...

  • Call Centre Agent

    5 months ago


    Durban, South Africa Nutun Contact Centre Full time

    Nutun is currently recruiting for a digital campaign. **Requirement** - 1 Year customer service experience - Chat or WhatsApp experience - Good communication skills - Pays attention to detail - Able to work in Umhlanga or Kingsmead Ability to commute/relocate: - Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work...

  • Sales Consultant

    5 months ago


    Durban, South Africa opinex contact centre Full time

    **Opinex is Hiring Experienced Telesales Consultants** We are currently expanding our sales environment. Join our campaigns and one of the fastest growing Call Centre in Chatsworth. We have a Call Centre skills department that will provide you with full training. We Offer: - Free teaching and full training - Salary: R5000 - R6000 per month - Uncapped...

  • General Manager

    5 months ago


    Durban, South Africa Talksure Full time

    **MAIN PURPOSE OF THE ROLE** To manage all the strategies and operations related to the sales divisions of the business, ensuring high levels of performance and compliance in line with budget and contractual expectations. **DUTIES AND RESPONSIBILITIES** **Overall management of the sales divisions** - Oversee performance of campaigns to ensure achievement...

  • Inbound Sales Agent

    5 months ago


    Durban, South Africa OUTWORX CONTACT CENTRE Full time

    **Job description** Outworx is looking for Inbound Sales Agents for a leading International USA campaign. **RESPONSIBILITIES**: - Telephonically make and receive calls to clients. - Follow up with potential customers in a timely manner as necessary. - Adhere to internal sales processes. - Working to meet and exceed personal and team goals. - Promote a...


  • Durban, KwaZulu-Natal, South Africa Talksure Full time

    About TalksureTalksure is a well-renowned FSP offering a fantastic opportunity for Contact Centre Quality Assurance Professionals. If you possess the required experience and are seeking a career in a reputable organisation, then Talksure may be the ideal place for you.Job DescriptionCreate accurate scorecards to provide constructive feedback.Evaluate calls...


  • Durban, South Africa Talentuntapt Full time

    Wonderful Career Opportunity for PREPAID Meter company with large client base to service. The position is shift work and needs an Electrically qualified individual who can deal with client electrical and financial issues relating to prepaid Electrical Meters. Matric + Contact Centre and Electrical experience (wiring) is essential. Potential employees must...


  • Durban, South Africa Servi-Contact Full time

    **Job Type**: Full-Time **Salary**: Competitive + Commission **About Us**: **Job Overview**: **Key Responsibilities**: - Engage with existing customers to retain their business and upsell additional services. - Understand and address customer needs by offering tailored solutions. - Consistently meet and exceed retention and sales...


  • Durban, South Africa FirstRand Full time

    Job Description Hello Future Contact Centre Marketing Sales Welcome to Wesbank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team in WB Motor Moto Sales Channel - Durban, you will be surrounded by unique talents, diverse...


  • Durban, South Africa FirstRand Full time

    Job Description Hello Future Contact Centre Marketing Sales Welcome to Wesbank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team in WB Motor Team you will be surrounded by unique talents, diverse minds, and an adaptable...


  • Durban, South Africa OUTWORX CONTACT CENTRE Full time

    Outworx is a leading outsourcer dedicated to providing top-notch services while ensuring compliance and ethical practices. We value teamwork, professionalism, and commitment to achieving outstanding results. **Position Overview**: **Key Responsibilities**: - Manage and lead a team of debt collection professionals, providing guidance, support, and coaching...

  • Inbound Sales Agent

    5 months ago


    Durban, South Africa OUTWORX CONTACT CENTRE Full time

    **Job description** Outworx is looking for Inbound Sales Agents for a leading mobile company in the UK. **RESPONSIBILITIES**: **Telephonically contact leads as provided by the client** Follow up with potential customers in a timely manner as necessary **Adhere to internal sales processes** Working to meet and exceed personal and team goals. **Promote a...


  • Durban, South Africa Talksure Full time

    At GBS Support Services, the primary objective is to guarantee a uniform brand experience across every customer interaction while ensuring agents consistently deliver quality service aligned with our organizational objectives. This involves crafting a cutting-edge Call Center quality monitoring strategy aimed at enhancing and maintaining high levels of...


  • Durban, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Health**Function**:Call Center / Contact Center**Date**:6 Aug 2024- Discovery Health- cONTACT CENTRE CONSULTANT - fixed term contract - About Discovery - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our...


  • Durban, South Africa vivo Full time

    1. Establish and identify new relationships within Call Centres 2. Analyze Call Centre performance on a weekly, monthly, quarterly and annually basis 3. Drive sell-through of all company products 4. Monthly and quarterly training on New Product Introduction (NPIs) 5. Submit weekly Purchase Sales & Inventory (PSI) report to the Product, Sales Managers and...