German Customer Service

3 weeks ago


Cape Town, South Africa Simglobal Group Full time

**Brief CSSR Job description**
- Work for a prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
- Work on airline reservations systems & handle voice calls in English & German may include some written correspondence.
- Fully paid product and systems training provided.
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels.
- Demanding and time-sensitive call centre environment

**Requirements**:

- Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)
- Located in South Africa
- **Permanent residence permit/ South African ID holders **only
- Excellent Computer literacy & technical skills
- No criminal record.
- Flexibility to work shifts
- Previous customer service experience preferred

**Employment terms and conditions**

1. Remuneration: R200 000 CTC per annum

2. Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day

3. Operational hours: 24/7; 365 days per week

4. Training: 4 weeks (Fully Paid).

5. Probation period: 4 months

6. Health insurance benefit (Paid for by the Company)

7. Work from hom may be considered:

- Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
- UPS Solution required during load shedding (Inverters available for purchase via the company or own solution accepted).

Art der Stelle: Vollzeit

Gehalt: R200.000,00 pro Jahr


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