Account and Innovation Manager

5 months ago

Centurion, South Africa Westrocon Full time

**Overview**:
The Account Manager is responsible for the day-to-day management of client accounts holistically and to drive innovation and retention.

The Account Manager will be responsible for developing long-term relationships with clients, connecting with key Business units and liaising between client and cross-functional internal teams to ensure the timely and successful delivery of products and solutions according to client needs.

**Key Responsibilities**:

- Operating as the lead point of contact for any matters specific to your customers.
- Building and maintaining strong, long-lasting customer relationships.
- Overseeing customer account management, including negotiating contracts and agreements.
- Having an understanding of the customers' system and requirements.
- Scoping new requirements that the customer may have and proposing the correct solution to resolve customer issues.
- Have regular face-to-face meetings with the customers.
- Stay up-to-date with product innovations and help drive Research and Development for appropriate technologies in conjunction with the Product Manager/Solution Architect.
- Promote new versions, service pack updates, general upgrades and new available software.
- Review customers' existing systems to determine if things can be done better.
- Quoting customers for new work.
- Documenting and drive to closure identified issues for the project or support team to fix.
- Scoping of customer requirements.
- Dealing with customer escalations, system crisis's, customer system outages or critical issues; coordinate the efforts to get these matters resolved.
- Assist with outstanding Debtors, removing barriers to payment.
- Ability to perform and deliver against individual sales targets.
- Conduct customer experience references.
- Awareness and adherence to Company policies and procedures.

**Requirements**:

- Bachelor's degree in Information Technology, Sales, Commerce, or related fields is advantageous.
- 3-4 years of relevant sales experience (for example Software Account Management); ERP experience is advantageous.
- Must be very comfortable with business terminology and very good at engaging and working with people at all levels in an organisation.
- Travel is an essential part of this role. License / Own Vehicle required.
- Management skills and experience to lead and guide a team of Technical Account Managers
- Understanding of innovations and continuous improvement and ability to lead internal and co-innovation projects.

**Key Attributes**:

- Excellent client-facing and internal communication skills.
- Excellent interpersonal and customer relationship management skills to effectively collaborate with various stakeholders at all levels.
- Strong management, administrative, analytical and problem-solving skills with a detailed-orientated approach to provide clear recommendations and out-of-the-box thinking.
- Time management, ability to prioritise and manage multiple tasks.
- Excellent English written and verbal communication skills, specifically to liaise between company and customer.
- Ability to work independently and collaborate with the various business units.
- Strong leadership skills with the ability to drive tasks to completion and take ownership of tasks and activities.

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