Technical Representative

2 weeks ago


Cape Town, South Africa SHARON NUROCK RECRUITMENT CC Full time

**The Person**:

- Grade 12 Certificate.
- National Diploma in Mechanical Engineering.
- Min 3 to 5 years automotive industry experience.
- Great experience in vehicle fitment processes.
- Strong technical experience a must.

**The Job**:
Technical
- Responsible for fitments and supporting the customer base both directly and indirectly by assisting them with technical issues/training.
- Fit products/accessories onto vehicles.
- Ensure that all damaged goods are returned to relevant branches.
- Assist dealers with missing fitment kits, incomplete kits and damaged parts.
- Assist and provide advice to others in the Group with fitment issues or any other problem that can lead to continuous improvements.
- Assist R&D with fitment confirmations or technical feedback with all the customers at OEM, Dealer and Fitment Centre levels.
- Train fitment staff at customers.
- Provide technical support to dealers and customers as required and solve technical issues.
- Conduct repairs to scratched or dented goods.
- Technical product training.
- Communicate all quality complaints and other issues on company products to Head Office for action.
- Record and follow up on replacement parts using reference numbers.
- Provide prompt and efficient service to all customers in conjunction with the Sales Reps.
- Oversee and co-ordinate stock movements, customer deliveries and interface with the local courier service provider.
- Oversee the receipt and return of defective parts on all Dealer, Limited Editions and Fitment Centres.
- Deliver emergency stock or replacement parts to customer if and when needed.
- Follow up with couriers regarding non-delivery of invoiced products to dealers.
- Complete and submit weekly technical call report.

Supervisory:

- Prepare and ensure all stock is ready for the next day's Fitment Schedule.
- Ensure all equipment and tools are packed and in working order.
- Report all shortages in kits or parts that do not conform to the quality standards to QC and/or any fitment related problems to R&D and QC.
- Follow fitting instructions.
- Adhere to the pre
- and post-fitment preparations procedures.
- Send relevant Fitment confirmation and documents to Sales Admin and customer.



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