Guest Services Team Leader

20 hours ago

Cape Town, South Africa One&Only Cape Town Full time

Guest Services Team Leader
(7403)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

**Job Summary**

The Guest Services Supervisor is one of the main supports of the Front Office Team, Host Team & Connectivity Center Team within the guest’s stay. It plays a major role in the anticipation of guest profile and amenity planning for their stay. This position’s main responsibilities as Back of the House include researching, capturing, and communicating guest profile, preferences and allergies, celebrations, etc. and use it to support the Host Team & Connectivity Center Team in providing a personalized and tailored experience to our guests. The GES Supervisor is responsible for creating and organizing guest amenities and everlasting memories in coordination with the resort.

Additionally, the GS Supervisor will assist the GS Manager and Host Team Leadership in regards of all departmental, administrative, and guest needs.

**Key Duties and Responsibilities**

**Development**
- Carries out any assigned task with honesty, transparency, and integrity
- Maintain polite and professional interpersonal relationship with both colleagues and guests
- Demonstrate ability to communicate effectively
- Contribute to creating a positive work environment
- Develop an effective and supportive team environment by listening to and acting on behalf of our guests & colleagues
- Attend meetings when his/her presence is required, assisting in every way possible (Arrivals, Pre-Conventions, Departmental, etc.)
- Attends monthly departmental meetings and departmental trainings
- Reflects the effective interdepartmental communication across the resort; acts with integrity and leads by example
- Constantly looking for more ideas and ensure creativity to the guest experiences (amenities, special celebration, and guest’s important moments)
- Under the direction of the direct responsible leader, plan workflow and capacity for the team to ensure optimum manning distribution throughout the daily operations and proper guest service coverage

**Operations**
- Manage and control efficiently all guest requests and redirect them to the proper departments and colleagues
- Maintain excellent communication between the Connectivity Center and the rest of the departments to ensure the regular update of the information
- Answer all guest requests and questions in a friendly and caring manner; provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle
- Perform an exhaustive search of each upcoming guest
- Keep record of guests’ profiles, including any guest information, preferences, and allergies in SAGA daily
- Updates in SAGA affiliations or any other important information on guest profiles after arrivals (Reservations department is in charge before guest arrival)
- Ensures all possible existing profiles are merge daily through OPERA and SAGA
- Capture all amenities in ALICE or SAGA
- Support and engage with guests during all special events and Holiday Programs
- Maintains privacy of our guests and staff members
- Complete administration tasks on time
- Comply with the functions related or non-related to the position based on the operations needs and instructions from management
- Have a complete knowledge of the groups in house, pre and post arrival of groups, functions, and events within the resort or elsewhere, to keep the guests informed
- Show flexibility within your position and be able to fulfill any other tasks you are asked to perform
- Know how to use ALICE systems, GMH, OPERA, Open Table/Sevenrooms, and SAGA perfectly to ensure a smooth operation and effective communication
- Have a full knowledge of room categories, rates, locations, activities, amenities on property and their respective schedules
- Provide support to Host and Front Office Team when needed
- Support the arrival/departure experience a

  • Guest Experience Team Leader

    2 weeks ago

    Cape Town, South Africa One&Only Cape Town Full time

    Guest Experience Team Leader (5853) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed...

  • Guest Experience Team Leader

    1 week ago

    Cape Town, South Africa One&Only Cape Town Full time

    Guest Experience Team Leader (14685) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed...

  • Guest Experience Team Leader

    7 months ago

    Cape Town, South Africa Kerzner International Resorts Full time

    Guest Experience Team Leader (11187) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed...

  • Team Leader

    4 weeks ago

    Cape Town, Western Cape, South Africa Numeral Financial Services Group Full time

    Job SummaryThe Apartment/Guesthouse Assistant Manager is responsible for overseeing the daily operations of a guesthouse, ensuring a high level of hospitality and customer satisfaction.Key Responsibilities:Guest Services:Welcome guests upon arrival, provide check-in and check-out services.Respond to guest inquiries via phone or in person.Address and resolve...

  • Guest Relations Team Leader

    7 months ago

    Cape Town, South Africa MORE Family Collection Full time

    **KEY FOCUS AREAS** - Scope of work - Ensure that the Reception functions related to all guest touch points are performed according to standards, including guest interaction, hosting duties and administrative tasks. - Ensure that the Reception and Guest Relations team obtains all required reservation information prior to arrival, and follows up on arrival...

  • Team Leader

    2 weeks ago

    Cape Town, South Africa PRR Recruitment Services Full time

    **Team leader - R500k p.a (Rondebosh)** This well know company in Rondebosh is seeking a Team leader. 3-years related experience Staff management on a team leader level Value Added services Bill payment, Electricity (VAS) 3 years SQL Database Administration in a highly pressurised environment (Database team) Specialist Skills required: AWS Cloud...

  • Guest Services Manager

    20 hours ago

    Cape Town, South Africa One&Only Cape Town Full time

    Guest Services Manager (5528) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Guest Services Manager

    20 hours ago

    Cape Town, South Africa One&Only Cape Town Full time

    Guest Services Manager (8669) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Guest Services Director

    4 weeks ago

    Cape Town, Western Cape, South Africa Numeral Financial Services Group Full time

    **Job Description:**The Guest Services Director is responsible for leading the front desk operations at Numeral Financial Services Group. This role requires a high level of professionalism, strong leadership skills, and excellent customer service orientation.**Key Responsibilities:**Lead and manage the reception team to deliver exceptional customer...

  • Team Leader

    6 days ago

    Cape Town, South Africa A1 Financial Services Full time

    Call Center Team Leader Wanted A1 Group SA requires require a dynamic Team Leader to spearhead an create a team for a market leading insurance campaign. This position entails directing and managing sales agents, securing targets and leading a successful team holistically. This position is for a target orientated individual who is energetic, ambitious and...

  • Host Team Leader

    1 day ago

    Cape Town, South Africa One&Only Cape Town Full time

    Host Team Leader (6601) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

  • Team Leader

    7 months ago

    Cape Town, South Africa WNS Global Services Full time

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Night Audit Team Leader

    7 months ago

    Cape Town, South Africa One&Only Cape Town Full time

    Night Audit Team Leader (11671) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Guest Services Manager

    1 week ago

    Cape Town, South Africa HotelJobs.co.za Full time

    A 5* Luxury Hotel seeks a Guest Services Manager. Manage the Guest Services Agents team & the pre - arrival Guest experience including the day to day guest requests. Manage the guest experience internal & external between the various departments. Experience as a Guest Relations/ Front Office/ Guest Experience Manager within a 4* / 5* Hotel.

  • Host Team Leader

    7 months ago

    Cape Town, South Africa One&Only Cape Town Full time

    Host Team Leader (10373) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

  • Guest Services Officer

    7 months ago

    Cape Town, South Africa Cullinan Holdings Full time

    An exciting opportunity has become available for a Guest Services Officer to join our Guest Services Team! The position is based at the Cape Town International Airport. As the Guest Services Officer, you ensure that our guests start their journey to South Africa with a First Class experience! You are ready to welcome guests to our beautiful country, and...

  • Guest Services Agent

    4 days ago

    Cape Town, South Africa Belmond Hotels Full time

    Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for a Guest Service...

  • Porter Guest Services

    1 week ago

    Cape Town, South Africa Belmond Full time

    Guest Services Often the first hello and the last farewell, our Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for a Porter to join...

  • Porter Guest Services

    2 weeks ago

    Cape Town, South Africa Belmond Management Full time

    Location: South Africa, Cape Town Department: Front Office & Guest Relations Employment type: Full-time **Experience**: **Guest Services** Often the first hello and the last farewell, our Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a...

  • Porter Guest Services

    7 days ago

    Cape Town, South Africa Belmond Hotels Full time

    **Guest Services** Often the first hello and the last farewell, our Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for a Porter to...