Porter Guest Services
4 days ago
**Guest Services**
Often the first hello and the last farewell, our Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for a Porter to join the team.
**Main Duties & Responsibilities**
- Ensure the department meets the required Leading Quality Assurance standards.
- To conduct all duties in accordance with hotel standards.
- Be knowledgeable on all hotel services, hours of operation, key personnel, hotel policies, etc. in order to assist guests with queries.
- Keep management well informed of any guest’s concerns and complaints, and action taken.
- Maintain a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
- Assist with valet parking.
- Ensure that all bags are properly tagged and get to the guest room timeously.
- Deliver messages and communication for guests timeously.
- Ensure you follow the hotel standards to have guest’s luggage in the guest rooms as soon as possible.
- Assist with other departmental and hotel duties as assigned by Management occasionally or on a daily basis.
- Maintain all Front of House areas in an orderly manner - general upkeep of the work area, which includes back of house store room, the port cochere and surrounding area to entrance (benches, trash cans and pot plants etc.)
- Maintain and upkeep of departmental equipment - trolleys, umbrellas etc which includes polishing of trolleys.
- Assist with collecting/purchasing guest requests for items that may need to be purchased off site.
- Assist with rooming of guests as and when required.
- Assist Front Office with the welcome drinks (serving and replenishing).
- Competitive basic salary
- Medical aid & pension fund benefit
- Free car parking provided
- Internal Belmond discounts
- Loyalty and recognition rewards programme
- Employee Assistance Programme
- On going Learning and Development opportunities
- Regular community, social and staff welfare events
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