Retail Store Manager

1 week ago

Paarl, South Africa Tanya Serra Full time

Job Posted: 07-Feb-2024
- Location: Paarl

**Well-Established Wine Farm/Estate - Paarl**

**KEY REQUIREMENTS**:

- Minimum of 3 years' experience in a similar managerial role.
- Own reliable transport.
- No criminal record.
- Matric certificate.
- High energy individual with problem-solving skills.
- Ability to work well under pressure.
- Must be a helpful, courteous individual with a welcoming vibrant energy.
- High integrity individual.

**SKILLS AND QUALIFICATIONS**:
The following skills and qualifications are essential for success in this role:

- 1. Leadership Skills:
- Provide effective leadership to the store team.
- Motivate and inspire staff to achieve sales targets and maintain high levels of customer service.
- Foster a positive and collaborative work environment.
- Ensure regular training of staff.

2. Customer Service:
- Ensure exceptional customer service is provided at all times.
- Address customer complaints and concerns promptly and professionally.
- Implement strategies to enhance overall customer satisfaction.

3. Sales & Marketing Management:
- Develop and implement sales and marketing strategies to achieve monthly targets.
- Drive brand building.
- Monitor and analyse sales performance, identifying areas for improvement.
- Train and coach staff on a regular basis.
- Drive revenue.
- Set daily, weekly, and monthly targets.

4. Inventory Management:
- Oversee inventory levels and ensure proper stock control.
- Conduct regular stock assessments and implement replenishment strategies.
- Minimize stock losses through effective monitoring and management.
- Limit wastage and shrinkage within Company ratios.
- Implement policies and procedures in collaboration with the HR department.

5. Administrative Tasks:
- Undertake administrative responsibilities, including record-keeping and reporting.
- Prepare and analyse sales reports, financial statements, and other relevant documentation.
- Ensure compliance with company policies and procedures.

6. Business Development:
- Develop and implement business strategies to drive growth and profitability.
- Identify opportunities for expansion and improvement.
- Stay informed about market trends and competitor activities.

7. Communication Skills:
- Communicate effectively with both customers and staff.
- Ensure clear and efficient communication channels within the store.
- Provide regular updates to higher management on store performance.

8. Problem-Solving:
- Address challenges and obstacles in daily operations.
- Implement effective solutions to resolve issues promptly.
- Make informed decisions to optimize store performance.

9. Interpersonal Skills:
- Build and maintain positive relationships with staff and customers.
- Resolve conflicts among team members professionally.
- Collaborate with other departments to ensure smooth operations.

10. Time Management:
- Effectively manage time and prioritize tasks to meet deadlines.
- Balance various responsibilities and multitask as needed.

11. Financial Acumen:
- Understand and manage the store's budget and targets effectively.
- Monitor financial performance and implement cost-control measures when necessary.

12. Flexibility:
- Adapt to changes in the retail environment and industry.
- Adjust strategies based on market trends and customer preferences.

ADDITIONAL NOTES:

- Job Title
- Retail Store Manager - Winelands
- Employer Type
- Employer Type -> Wine Estates
- Job Type
- Job Classification -> Retail Management
- FT/PT
- Job Type -> Full-time
- Province
- Location -> Western Cape
- Town/City
- Paarl
- Salary Type
- Monthly
- Salary
- R20 000 - R30 000 (dependent on experience)
- Start Date
- TBA
- Redirect me to HotelJobs.co.za

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