Senior Manager Retail Store

3 weeks ago

Paarl, South Africa KAL Group Full time

As a diversified, growth-focused JSE listed company, we are looking for a talented incumbent who is committed to accelerating performance, passionate about adding value to the customer experience and who embraces our accelerating performance culture._

**Job Specification**

Reporting into the Regional Manager Operations, the incumbent would be responsible for managing a retail store, which includes overseeing sales, staff, inventory and operational & administrative systems and controls at a Mega Branch.

**Minimum Requirements**
- National Diploma in Business Administration/Commerce/Accounting or related field
- 6 years’ experience retails sales with proven track record
- 6 years successful experience in retail store management
- Extensive knowledge of inventory control
- Ability to effectively communicate and/or negotiate with high level of proficiency
- Excellent MS Office skills and knowledge POS systems

**Key performance indicators**

**Growth**
- Ability to execute in a diverse environment by through a deep understanding of the company's products and consumers to develop narratives that translate those concepts to broad consumer audiences and customer experiences.
- Delivering messaging, communications, and programs that inform, influence, and inspire customers.
- Work with key internal role-players to brainstorm content ideas, in line with the company’s strategy and in support of various brand initiatives to ensure customer growth (value and number).
- Analyse, motivate and implement areas of potential business growth within the Agrimark.

**Optimisation**
- Manages financial and statistical records, including budgets and month end reports.
- Handles customer complaints and inquiries.
- Managers stock control and implement pricing policies.
- Maximizes profitability to meet sales goals and targets.
- Ensures compliance with safety and health regulations.
- Compliance with company policies, procedures and processes.
- Responsible for the implementation of branch controls lists.
- Arranges promotional displays and materials.
- Optimal utilisation of resources including Human Resources.

**Leveraging Culture & Diversity**
- Ability to lead a high impact team and collaborate with different stakeholders.
- Building trusting relations and inspire relations amongst the internal and external stakeholders.

**Digital Transformation**
- Driving the automation/optimization of digital processes and inventory control platforms
- Develop consumer-facing content across a variety of segments to publicise the company's products & brands.

**Key leadership attributes**
- The incumbent would need to have t_**_he ability to progress and add continuous incremental value - having impact_**
- Dealing with complexity
- Sound pragmatic judgement
- Self - awareness
- Achievement orientation

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