Manager, Product Delivery

4 days ago

Johannesburg, South Africa Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Product Delivery

Overview
- Responsible for determining and assessing market/product delivery readiness in conjunction with GP&S
- Responsible for the project management and delivery of new and complex products/platforms and services
- Partners with the sales teams to ensure clear & required solution definition for the client with a proposed implementation plan
- Acts as the knowledge expert on new and complex products and the most effect means of delivery
- Oversees development of delivery process maps that articulate all assets and functions to be coordinated

**Responsibilities**:

- Executes project initiatives and develops quantitative/qualitative reports
- Responsible for alignment across own project work stream(s) to ensure accurate dependencies are identified and integrated
- Assist in the analysis of market readiness and escalates issues
- Assesses and documents customer needs and impact of implementation on business and technical processes
- Provides input on how to enhance infrastructure and tools to support customer implementation
- Defines and documents standard and non-standard customer implementation processes
- Leads assigned product delivery projects to ensure contractual objectives, delivery on-time and revenue goals are met
- Acts as central point of contact for customers and/or MasterCard customer representatives
- Ensures resolution of day-to-day technical/operational issues as related to assigned delivery projects

Experiences
- Demonstrates success in project management, focused on specific customers accounts or product verticals and customizing solutions

COVID-19 Considerations

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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