Product Delivery Consultant

4 days ago

Johannesburg, South Africa Sydsen Full time

Our client based in Johannesburg North is seeking a vibrant and passionate Product Delivery Consultant to join their Product Delivery team.

**About the Company**
The company works closely with dealers across the globe to deliver the optimum, modern dealer management system, letting them focus on delivering significant results for their business. Their user-friendly system is split by role-type, re-thinking stagnant processes to make dealerships more efficient.
- Company Values Include:_
- A sense of belonging and teamwork
- A keen respect for customers and one another
- Continuously striving to grow and improve
- Delivery focus and commitment
- An open and honest environment

**Job Role**:
As PDC you will be responsible for delivering technology led solutions to fully satisfy the Customers' purchases. Your key focus will be to collaborate closely with the company's Customer Success Team and customers to deliver ongoing mutually profitable partnerships.

**Key Responsibilities**:

- Rich understanding of the company's values with buy in to fully live them in your business delivery.
- Ownership of specific account relationships and project delivery to Customers complete satisfaction.
- Building on the company's acknowledged customer service excellence to deliver revenue growth.
- Scoping, identifying and delivering solutions to successfully transform service delivery in the automotive industry.
- Close collaboration with the Customer Success Team (CSCs) to fully understand ongoing customer dynamics in the ecosystem.
- Ensuring an excellent level of the company's management system knowledge by actively staying close to the releases, continuously evaluating the impact that the product could have in the process flows with customers.
- Working with the Customer Success Team to ensure any identified challenges raised are resolved timeously.
- Competently fulfilling all required administrative duties timeously allowing for clarity on activities on a daily basis (functional use of Autotask).
- Agility to work through project / post sales offsite tasks whist managing the day-to-day customer queries in an efficient and timeous manner.

**Expectations of Character**:

- ** Attitude**: _Learning_ - focused on self-improvement, taking new opportunities to learn and grow yourself and your career. _Team player_ - maintaining and fostering healthy peer relationships within your team and the rest of the company.
- ** Self-Management**: _Resourcefulness and Management of Expectations_ - Drive to meet deadlines and manage expectations when deadlines are going to be missed. Work on your own without supervision or explicit instructions. _Time Management_ - Take initiative and originate action, manage time and resources effectively, consider alternative scenarios and contingency plans and be able to prioritise when dealing with multiple objectives.
- ** Critical thinking**: _Analysis _- Gather information systematically, synthesise and summarise information, attentive to detail, innovative and identifying areas of improvement. _Judgement_ - Don't assume, always clarify expectations internally & externally, balance risk and opportunity when making decisions, consider multiple stakeholders when making decisions.
- ** Communication**: _Influencing and Advising_ - Deal easily with people internally and externally at senior and junior levels. _Acknowledgement & Notifications_ - acknowledging all communication addressed to you, ensuring all stakeholders are kept in the loop with feedback.

**Requirements**:

- Strong passion for delivering customer service and unlocking opportunities.
- Understanding of the company's management system and related technologies to be able to deliver product skills that are at a Beginner and/ or Intermediate level.
- Basic understanding of automotive industry including motor dealer work streams.
- Proven track record of successfully living the Businesss Values.
- Excellent written and verbal communication skills.
- Willingness and ability to comfortably travel to, engage and deliver at customers premises, specifically for live weeks.
- Aftersales work experience within a dealership. (E.g. Service Advisor, Parts consultant etc.)

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