Ict Service Desk Administrator

The Support Desk Administrator is the first point of contact for the company ICT Service Desk. The company ICT Team requires a highly motivated, enthusiastic, service-oriented individual to support and maintain an effective IT support service desk and provide administrative support to the running of the ICT department operations and related projects. The...

**Responsibilities/Tasks**: - Provide 1st line technical support to resolve service desk incidents and to asses and route incoming user and vendor queries that require escalations/assignments e.g. if an issue needs to be assigned to another support engineer. - Perform some technical functions i.e. reimage windows laptops, creating AD accounts, reset...

Job Description**Main purpose of the job** To assist the IT department by providing user administration support to all regional end users and office staff on desktop, cloud, and network account management as well as to administer the organization’s help desk ticketing software and triage and assign tickets and advise customers of the consequent...

**THE COMPANY** **THE ROLE** An IT Support Specialist’s role in Traderoot Africa is crucial to its operations. The IT service desk assist throughout the entire product lifecycle and ensures that all users receive help promptly. ICT Desk Support position must ensure that all technical aspects are functioning optimally. Technical hiccups can affect...

**Purpose of the Position**: The Manager: ICT and DevOps is a senior management position in the company to lead and coordinate the activities of the ICT (Information and Communications Technology) and DevOps teams. The ICT discipline is a service function to the company in respect of all IT infrastructure for company...

**Requirements**: - Microsoft Engineer certified qualifications (MCSA and or MCSE). - CISCO certified qualifications such as CCNA/CCNP will be an added advantage. - DPSA ICT governance framework and regulatory experience will be an added advantage. **Duties**: - 3 years hands on experience on managing ICT hardware and technical projects from start to...

We are Kocho Kocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater. Our head office is in the heart of London’s West End and provides a comfortable working environment...

**Purpose of the job**:The post-holder is responsible for providing an excellent level of 3rd line support to the CTICC IT Support Team, giving support to the whole of business in Front and Back-office functions. The role will have oversight of all ICT infrastructure. **Reporting to the**: Head of ICT **Key responsibilities will include but are not limited...

Western Cape, CPT - CBD R 405 200 - R 769 900 Annually Well established business is seeking to appoint a ICT Technical Supervisor for a 3 months contract. **Requirements**: - Microsoft Engineer certified qualifications (MCSA and or MCSE). - CISCO certified qualifications such as CCNA/CCNP will be an added advantage. - DPSA ICT governance framework and...

**The main purpose**:The post-holder is responsible for providing an excellent level of 3rd line support to the CTICC IT Support Team, giving support to the whole of business in Front and Back-office functions. The role will have oversight of all ICT infrastructure. **Reporting to the**: Head of ICT **Key responsibilities will include but are not limited...

**The main purpose**:The post-holder is responsible for providing an excellent level of 3rd line support to the CTICC IT Support Team, giving support to the whole of business in Front and Back-office functions. The role will have oversight of all ICT infrastructure. **Reporting to the**: Head of ICT **Key responsibilities will include but are not limited...

**The main purpose**:The post-holder is responsible for providing an excellent level of 3rd line support to the CTICC IT Support Team, giving support to the whole of business in Front and Back-office functions. The role will have oversight of all ICT infrastructure. **Reporting to the**: Acting Head of ICT **Key responsibilities will include but are not...

**Direct Reporting Line**: Campus Head **Vega School** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...

**Purpose of the job**:To ensure ICT infrastructure and related support services are maintained, upgraded and enhanced in line with the technological requirements of the business. Responsible for ensuring service delivery to clients, staff and delegates is effectively managed through planning, implementing, operating and overseeing those responsible...

**Purpose of the job**:To ensure ICT infrastructure and related support services are maintained, upgraded and enhanced in line with the technological requirements of the business. Responsible for ensuring service delivery to clients, staff and delegates is effectively managed through planning, implementing, operating and overseeing those responsible...

**Direct Reporting Line**: Campus Head **Vega School** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...

**ROLE PURPOSE** The service desk manager is the leader of a critical IT service-management function that processes a large volume of incidents and service requests each day. The service desk manager is responsible for smooth operations, that SLAs are being fulfilled and service-desk clients are happy with the support they are receiving. He/She is actively...

**ROLE PURPOSE** A service desk team leader is a person whose role includes ensuring the adherence of professionalism and expansion of all activities done at the service desk. His/her job description entails making sure that the help desk team delivers flawless customer service in managing incident restoration and service level agreements, and monitoring...

**Roles and Responsibilities** - Contribute to the process of managing tickets or calls logged at the service desk - Ensure all incidents which are logged, are accurately categorised - Ensure the allocation of an appropriate ticket prioritisation code upon receipt of the ticket/call and during the logging process - Ensure ticket diagnosis is conducted as to...

**Direct Reporting Line**: Senior ICT Support **Varsity College **is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...