Application Support Consultant

4 days ago


Cape Town, South Africa StaffCentral Consulting Full time

**Job Duties/Responsibilities will include**:
Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out

Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls

Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market

Deconstruct client issues and analyse the various solutions in all regions, via various communication channels

Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)

Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries

Understand client business processes and flow and advise on improvements where possible

Matric

BCom or degree in Information Systems would be advantageous

Knowledge and prior experience in accounting systems is highly recommended

Minimum of 1-year experience in similar position

Analytical and problem-solving skills

Exceptional communication and people skills

Valid Driver’s Licence



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