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Head of Hospitality

3 months ago

Stellenbosch, South Africa Warwick Wine Estate Full time

**We are seeking an exceptional leader with a proven track record to spearhead our Hospitality department at our renowned Wine Estate in Stellenbosch. This is a pivotal role that demands strategic vision, operational expertise, and commitment to delivering unparalleled guest experiences.**

As the Head of Hospitality, you will play a critical role in shaping and executing the strategic direction of the department. Your leadership will be instrumental in optimizing operational processes, ensuring compliance, and implementing effective systems and controls to enhance efficiency and profitability. Above all, your relentless focus will be on delivering exceptional guest experiences that exceed expectations.

**Requirements**:

- Minimum of 7 years of progressive leadership experience in a senior hospitality role, preferably within the wine industry or a similar high-end environment.
- Demonstratable success in leading and mentoring diverse teams, fostering a culture of collaboration, accountability, and customer-centricity.
- Proven ability to develop and execute strategic plans, drive operational excellence, and optimize financial performance.
- Passion for creating memorable and consistent visitor experiences, with a deep understanding of the latest trends and developments in food, wine and hospitality.
- Excellent communication and interpersonal skills, with the ability to effectively engage with internal and external stakeholders.
- Innovative business mindset with a focus on sales, operational efficiency, and continuous improvement.
- Sound understanding of compliance regulations, including HR, OHS and hygiene standards.

**Responsibilities**:

- Provide strategic leadership and direction for the Hospitality department, ensuring alignment with the overall business objectives.
- Drive operational excellence through the development and implementation of best practices, systems, and processes.
- Foster a culture of exceptional guest service, ensuring consistent delivery of memorable experiences across all touchpoints.
- Manage and mentor the Front of House and Back of House teams, cultivating a collaborative and high-performance environment.
- Develop and implement innovative offerings and experiences to enhance guest satisfaction and drive revenue growth.
- Ensure strict adherence to compliance regulations, including HR, OHS, and hygiene standards.
- Manage the department’s financial performance, including budget planning, cost control, and profitability analysis.
- Collaborate with cross-functional teams to align efforts and ensure seamless operations.
- Continuously explore and implement new technologies, processes, and strategies to enhance operational efficiency and guest satisfaction.

If you possess the requisite leadership experience, operational expertise, and a passion for delivering extraordinary guest experiences, we invite you to apply.

Application Question(s):

- Do you have a proven ability to develop and execute strategic plans, drive operational excellence, and optimize financial performance?

**Experience**:

- senior hospitality management: 7 years (required)

Application Deadline: 2024/05/16