Executive Consultant

2 weeks ago


Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Insure**Function**:Call Center / Contact Center**Date**:22 Apr 2024**Key Purpose**
To provide a multi-faceted and VIP service with ongoing support to brokers and clients, including the growth of new business, increase of in-force premium, retention and claims following a loss or incident of a portfolio and Vitality drive support.
Building of strong and management of strong relationships focusing on service and claims support.**Areas of responsibility may include but not limited to**
- Facilitate excellent service interaction between brokers and clients on dedicated portfolio
- Accurate, timely administration on service and claims
- Provide 1st call resolution.
- Achievement of monthly product and soft skills knowledge targets.
- Stakeholder engagement.
- Dealing with service providers
- Teamwork, self-management and alignment with Discovery values.
- To process, validate and liaise with clients, brokers and service providers following a client's motor and non-motor loss or incident.
- Adherence to risk and compliance requirements.
- Teamwork, self-management and alignment with Discovery values.
- Portfolio performance based on agreed targets
- Collaboration, peer-to-peer coaching and training

**Education and Experience**
- Matric (Essential)
- FAIS Credits - full qualification (Essential)
- RE 5 qualification (Essential)
- 2 years’ minimum short term insurance claims and/or client service (financial advice) experience (Essential)
- Class of business certificate (Advantageous)
- Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
- Experience dealing with Brokers (Advantageous)
- Degree (Advantageous)
- EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.


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