Systems and Support Analyst C
2 weeks ago
About us, purpose, experience and qualifications
**about us**:
- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing
**purpose**:
To Investigate, monitor, and resolve system and business issues/problems and to ensure the daily running of systems
**experience and qualifications**:
- Minimum qualification: Relevant diploma
- Preferred qualification: Relevant Degree
- Minimum Experience Required: 3 to 5 years’ experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level
- **additional requirements**:
**responsibilities**:
- Increase operational efficiency and suggest solutions to enhance cost effectiveness Providing insights to guide the Customer Experience Improvement forum on which issues need to give priority and working on ad hoc committees appointed by the forum to resolve issues - Chairing the forum in the absence of the Head of Customer Service and Experience
- Liaise and communicate the system requirements to the necessary audiences e.g. Testers, developers, business analysts and provide ongoing feedback regarding system issues and following the required standards
- Support channels, Product Houses, Segment owners, other business units and Banks with queries on system with standard of High priority complaints - 2 working hours, General complaints 6 working hours and Queries same working day but no longer than 1 working day
- Ensure that all areas within their business unit actively seek opportunities to garner compliments from customers and ensure that these compliments are logged and periodically visit social media complaint sites
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