Receptionist

6 months ago

Potchefstroom, South Africa Herotel Full time

Applications are invited for the **Receptionist **position to be based in **Potchefstroom**

**PURPOSE OF THE ROLE**:
The Receptionist is responsible for providing a friendly, welcoming and efficient service to all internal and external customers, in line with the company's vision and values on customer satisfaction.

**Key Performance Areas would include, but are not limited to**:

- Professionally answering and routing incoming telephone calls.
- Welcoming, greeting and directing customers and visitors appropriately.
- Attending to the needs of customers and visitors, to ensure a superb customer service experience.
- Maintain the busy front desk/reception area as the face of the company.
- Answer and direct phone calls to relevant departments.
- Taking and passing on all messages to the relevant parties.
- Organizing meeting rooms.
- Administrative and general support to Management.
- Handling all post and courier matters.
- File documents correctly and keep files up to date.
- Keep a neat and clean reception area by complying with procedures, rules, and regulations.
- Minimum of 2 years Receptionist experience.
- MS Office proficiency.
- Experience in providing quality customer service.
- Reliable and focused.
- Efficient communication with the entire team.
- Shows problem solving skills.
- Able to prioritize tasks according to their importance / urgency.
- Able to manage time efficiently.
- Is well-presented and neatly dressed.
- Fluent in English and Afrikaans.
- Able to follow instructions accurately and adequately.

**Education Requirements**:

- Grade 12 or equivalent qualification at NQF Level 4.

**_PLEASE NOTE:_**
- Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.

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