Front Office Team Leader

3 months ago


Umhlanga, South Africa HotelJobs.co.za Full time

We are seeking a Front Office Team Leader for our up market Hotel in Umhlanga

Main duties and responsibilities:

- Supervise staff to ensure courteous and efficient welcoming and departure procedures for guests
- Must be compliant and well versed in Health and Safety as well as Labour Legislation
- Supervise staff with regard to overall work performance and on the job conduct and conduct training needs analysis
- Maintain guest assistance and service at the reception area during shift times
- Schedule staff duty rosters and supervise the completion of daily administration in accordance with laid down procedure
- Oversee adherence to front office control, procedures and reporting requirements as well as the maintenance of data and records on the Front Office System
- Deal with front office statistical reports, receiving payments in acceptable forms, check guest folio accounts and calculate rates and discounts
- Ensure the periodic printing and recording of contingency reports
- Ensure a proper arrival/departure procedure is in place for all daily reservations
- Any special needs/requirements to be taken care of thus gaining loyalty and return business

Minimum qualifications and experience:

- Grade 12
- Previous experience in a similar position in the Hotel Industry


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