Front Office Receptionist
2 days ago
**Duties and Responsiblities**:
- Welcoming members at the concierge desk.
- Answering calls and directing to the relevant team member in the club
- Making bookings for events, dinner, lunch, and breakfast.
- Initiate and execute revenue generating events.
- Always keep the concierge desk neat and tidy.
- Never leave the concierge desk unattended, always advice your teammates when going on lunchbreak or to the rest room.
- Recognition of members by face and calling them by name.
- No using of cellphones while on duty.
- The telephone on the desk is not to ring more than 3 times.
- Report for duty on time unless you have been excused by senior concierge or members liaison manager.
- Inform the doorman at the start of each shift with regards to arrivals of the day
- Assist new members or staff with facial recognition.
- Handling complaints in a discreet manner and communicating to your superiors
- Building good repour with members.
- Using initiative and thinking out of the box
- Excellent interpersonal oral and written communication skills to effectively deal with clients at all levels and the ability to project a helpful, courteous, and professional image.
- Maintain communication on all complaints internally and externally.
- Maintain open communication channels with the Concierge team.
**Desired Experience & Qualification**:
To be considered for this role, you should have experience
- Matric (Grade 12)
- Certificate/ Diploma in Hospitality (advantageous)
- Minimum of 2 years Front office experience
- Skilled in Microsoft Office Software and Opera
- Fluent in English.
- Well-presented and well-spoken
- Take accountability and be deadline-driven.
- Ability to plan and work under pressure.
- A valid driver's license and ability to travel to work daily.
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