Driver Manager

4 weeks ago


KwaZuluNatal Midlands, South Africa LAST MILE DELIVERY Full time

We have an exciting opportunity for a Driver Manager to join our team in KZN.

**Overview**:
The Driver Manager is responsible for overseeing a team of delivery drivers, ensuring efficient, timely, and safe deliveries of food orders to customers. This position requires strong leadership, communication skills, and a deep understanding of logistics and customer service. The manager will coordinate daily delivery operations, handle driver performance and issues, and ensure compliance with company policies and safety standards.

**Key Responsibilities**:

- **Team Leadership and Supervision**:

- Manage and supervise a team of food delivery drivers, including recruitment, training, and scheduling.
- Provide ongoing support and guidance to drivers to ensure high performance, professionalism, and customer satisfaction.
- Conduct regular performance evaluations and implement corrective actions when necessary.
- **Scheduling and Route Optimization**:

- Create and manage delivery schedules, ensuring that all shifts are covered and deliveries are completed on time.
- Optimize delivery routes to minimize delays, fuel costs, and delivery times while maintaining high service levels.
- **Operational Oversight**:

- Monitor daily delivery operations to ensure efficiency and smooth workflows.
- Handle any operational issues that arise, including delays, traffic issues, or customer complaints.
- Maintain a high level of accuracy and attention to detail in the execution of delivery plans.
- **Safety and Compliance**:

- Ensure that all drivers comply with traffic laws, safety protocols, and company policies.
- Conduct regular safety checks on delivery vehicles and address maintenance needs.
- Implement and enforce health and safety standards, including safe driving practices and food handling regulations.
- **Customer Service and Communication**:

- Act as the point of contact for drivers and customers when issues or concerns arise.
- Handle customer complaints or concerns related to delivery issues in a professional and timely manner.
- Collaborate with the customer service team to ensure customer satisfaction.
- **Performance and Reporting**:

- Track and analyze delivery metrics such as delivery times, customer feedback, and driver performance.
- Prepare regular reports on delivery efficiency, driver performance, and operational issues for senior management.
- Suggest and implement improvements to delivery processes based on data and feedback.
- **Training and Development**:

- Provide ongoing training and development to drivers, including customer service best practices, navigation tools, and safety standards.
- Foster a positive, collaborative, and high-performance culture among the delivery team.

Work Location: In person



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