Automotive Service Advisor

1 month ago

Johannesburg, South Africa SiG Labour Corporate Full time

**AUTOMOTIVE SERVICE ADVISOR**

**The primary point of contact between the customer and vehicle service department. Responsible for ensuring that customer's needs are met and that the work is done correctly.**

**EXPERIENCE, QUALIFICATIONS AND TRAINING**:

- Knowledge and experience in the retail motor industry
- Read, write and speak English and Afrikaans
- Computer Literate
- Valid driver's license
- Valid Matric Certificate
- ASE Certification

**MAIN PURPOSE OF THE JOB**:

- To provide an excellent service by understanding the customer's needs, providing advice and offering solutions.
- The outcome that is produced is Satisfied Customers and will be considered successful when:

- The customer's needs / requirements are understood and expectations are met
- There is sound product knowledge
- Personalized service is provided
- Customers are informed

**RELATIONSHIPS AND PERSONAL ACTIVITIES**:

- Directly responsible to the Service Manager and Foreman
- Relationships with the staff

**MAIN JOB FUNCTIONS**:

- Welcome customers and capture the relevant information, assuring that client needs are addressed.
- Check vehicle in with client.
- Follow-up on parts ordered, and bookings are made to suit customer daily.
- Keep customers up-to-date about information on status of the vehicle.
- Handle queries / concerns of customers as per the customers concerns daily.
- Make out job cards, accurately and timeously and put job cards through for costing daily.
- Arrange hire vehicles for customers, obtaining the necessary authority to do so.
- Collect Payments from customers that are due, prior to handing back the vehicle.
- Cross-departmental disciplines.

For more information please contact:
Lidia Meyer

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