Key Account Manager

2 weeks ago


Bloubergstrand, South Africa Social Places Full time

**Key Accounts Manager Application Form**

**About Us**

Our products and services are used in 42 countries by many of the world’s largest franchise brands

We are a team of 50+ passionate, intelligent, and hard-working individuals. We have a flexible working environment, and a great team culture and are looking for ambitious team members to help scale our business further globally.

**Role Description**

Title: Key Account Manager

Workplace type:
Hybrid (at least 3 days in the office per week)

Description:
We are looking for an experienced, dynamic and passionate Key Account Manager who can effectively manage a range of clients, including some of SA’s largest enterprise franchises and multi-location brands.

This role calls for a combination of relationship management, project management, business strategy, operational excellence, strong communication skills and problem-solving. You should be comfortable collaborating with different teams within the company.

**Responsibilities**:

- Customer Account Planning
- Project Management
- Client Meetings (Online & In Person)
- Customer Strategies, Plans & Implementation
- Communicating Client Feedback to Social Places Digital and Management Teams
- Identify and communicate further opportunities for new products and integration.
- Client On-Boarding
- Client Dashboard Training
- Monthly Customer Reporting
- Contract Renewals
- Managing Account Executive
- Jnr Account Management Support

Experience (Non-Negotiable):

- 2 - 3 Years Digital Marketing / Marketing Tech Experience
- 3 - 5 Years Account Management Experience with 2 years in Key Account Management

Qualifications:

- Driver’s License & Car
- Degree or Diploma

Other Requirements:

- Demonstrate leadership qualities
- Good client relationship-building and engagement skills
- Able to work well in teams
- Able to work independently
- Able to work under pressure and meet deadlines
- Able to passionately drive client satisfaction
- Able to troubleshoot effectively and filter relevant information to clients\
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

Remuneration:
Market-Related based on skills and expertise

Benefits of joining the team:

- We offer a hybrid working environment: two-three days in the office (Century City) per week.
- One extra day of leave for every year worked.
- An end-of-year bonus, based on personal/company performance.
- Exciting, fun team building events, office braais etc.
- Be part of a growing MarTech company working with many of SA’s largest franchise brands with plans to expand globally.

Recruitment Process:

- Informal meet and greet online with Ashleigh (Client Services Director)
- The 2nd Interview with successful first-line applicants will be in person with Ryan (CEO), Tracey (HR Director) and Ashleigh

**Contact Details**
Address: 7 Namar Road, Century City, Cape Town, South Africa

**Key Accounts Manager Application Form


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