Monitoring Technician

7 days ago


Cape Town, South Africa JMMC Staffing Solutions Full time

Monitoring Technician

KEY RESPONSIBILITIES:

- Logging alerts generated by the CLIENTS monitoring systems
- Routing alerts quickly and accurately in compliance with our SLA.
- Performing first-level troubleshooting of alerts.
- Identifying trends on incoming monitoring alerts.

EXPERIENCE AND QUALIFICATIONS:
Essential:

- Diploma IT Eng. or equivalent
- Network+
Beneficial:

- Microsoft Certification MCSA: Windows Server 2016
- Microsoft Azure Fundamentals
- Experience with Autotask and/or N-Central
- 1 years’ experience in IT Customer Service environment
- ADDITIONAL REQUIREMENTS:

- Attendance to all training provided and technical workshops
- Completion of all training requirements of clients tools and product suites

**Salary**:

- Market Related

**Location**:

- Cape Town / Johannesburg

Application Question(s):

- Do you reside in Cape Town?

**Experience**:

- IT Customer Service: 2 years (preferred)



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