IT Support Technician Specialist
7 days ago
Cash Crusaders Retail (Pty) Ltd seeks a skilled System Support Technician to provide expert assistance for our proprietary software and hardware. This role is ideal for individuals with strong problem-solving skills, excellent communication abilities, and experience in troubleshooting.
- We are seeking an experienced IT professional who can assist users via phone, in-person, or remote access, ensuring seamless support for both internal staff and external customers.
The successful candidate will be responsible for monitoring store trading ability and functionality of the in-house POS system (CashPos), logging and tracking support issues using ticketing systems, and escalating unresolved issues.
Installation & MaintenanceIn this role, you will set up databases and systems for new stores, manage item promotion uploads and monitor POS file updates, perform system upgrades, configuration changes, and bug reporting.
- You will also research and recommend cost-effective hardware and software upgrades, ensuring our systems remain efficient and effective.
Data Administration
As a System Support Technician, you will be responsible for backing up, maintaining, and securing organizational data, managing user profiles, access, and password-related issues, and monitoring RabbitMQ services issues.
- You will conduct daily replication checks and update central servers, ensuring our data remains accurate and secure.
Testing & Documentation
You will test and monitor software updates, servers, and firewalls, maintain and update the Knowledge Base with troubleshooting solutions, and create and update process documentation, including installation and replication fixes.
- This includes creating comprehensive guides for our team members, ensuring everyone has the necessary information to perform their tasks effectively.
Requirements
To be successful in this role, you will require:
- Experience: 1-2 years of IT support in a fast-paced environment
- Skills: Strong problem-solving, troubleshooting, and multitasking skills, Excellent verbal and written communication
- Technical Knowledge: Understanding of IT concepts, including hardware, software, networking, and ticketing systems
- Certifications: IT certifications (e.g., CompTIA A+) are a plus
Salary Estimate: R180,000 - R220,000 per annum
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