Service Line Manager
2 weeks ago
Our client is a global leader in the market research sector and offers amazing opportunities for learning and
development. The Service Line Manager will be the primary contact for financial clients allocated to his / her
portfolio. The Service Line Manager is responsible for developing existing and new client relationships and guiding
the research team to ensure the quality and profitability of all aspects of projects and achieving his/her sales
targets. The Service Line Manager is also responsible for providing strategic input on project design and analysis,
managing and training the research team.
KEY RESPONSIBILITIES
- New business development and business retention
- Client research construction and detail
- Managing client relationships
- Operations interaction
- Insight delivery
- Research team management
- Ensures the process runs according to deadlines and budget together with the Service Line Lead
- Attempts initial value add / insights at each stage (development area)
- Develops basic Solutions knowledge
- Ensures integration of information from multiple sources where applicable and available
- Conducts desk research to add value to all reports / presentations and assist the client in understanding
the South African market
KNOWLEDGE AND SKILLS
Education
School: Matric
Relevant Degree in Marketing/Business/Arts (preferably with Honours)
Experience
- Min 5 years reputable Research Agency experience
- Quantitative Research experience is essential
- Min Minimum 3 years experience managing a team
- 3 years Sales and client relationship management experience
- Advanced MS Office Skills
- Must have CX - Customer Journey Mapping
Additional requirements:
- Good presentation skills and good writing ability
- Good business acumen
- Ability to work under pressure / strict deadlines
- Communication skills (both written and verbal)
- Good organizational skills
- Good people skills in order to deal with clients at various levels
- Self-discipline and Initiative
- Ability to work in a team
- Time management
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