Soft Services Manager

8 months ago

Johannesburg, South Africa Tsebo Group Full time

**About Us**:
Tsebo Facilities Solution is looking for a Soft Services Manager for overall management and accountability for deliverables of Soft Services Workplace Management on a large Corporate contract, which includes, management of all Soft Services site

functions, resources, compliance, financials, coordination and service delivery, in a manner that achieves the objectives of the Client by proactively managing the Soft Services workplace services in accordance with the Master Service Agreement.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

**Duties & Responsibilities**:
**Business Development**
- Evaluate ideas for additional scope of work and additional opportunities for services and recommend to the client as appropriate (upsell/cross sell)
- Provide innovations and comparisons to market trends and forecast, advise clients
- Continued improvement across all aspects of soft services through innovation and

**Contract Management**
- Understanding of the importance to managing a site and the services provided under the Soft Services
- Ensure contract deliverables are being met in a cost-effective way for both the Client and TFS perspective
- Responsible for all contractual Soft Service budget management, including frequent detailed
- Efficiencies and innovation to cost effectively improve service delivery to optimise resources, consumables and financial profitability
- Proactively manage quality of Soft Services by conducting random/sample inspections on an sustainable and frequent basis

**Financial Management**
- Detailed contractual management, reporting and monitoring of performance against
- Forecasting and budgeting and preparing weekly and month end reports for the client and
- Ensure that all costs and expenditure are within the budgeted levels agreed between the client and **Service Delivery**:

- Client Centricity, at all times - ensuring Business Continuity
- Assume full responsibility for management of soft services against contracted scope of
- Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded.
- Planning and execution of Client events in conjunction with the Clients and TFS Events Management Teams (eg. New Year, Christmas, Religious Festivals, etc)
- Day to day supervision and inspection of the soft services teams.
- Development of a soft services improvement plan for each service line, monitor and report
- Ensure the accountancy documentation and administration procedures are carried out within set standards
- Ensure that all costs and expenditure are within the budgeted levels agreed between the client and
- Control all costs such as labour, expenses, cash purchases as agreed with your line
- Deliver consistent and improved quality of Soft Sevices

.** Compliance, Environmental, Health & Safety and Risk Management**
- Managing service provider/supplier/vendor compliance in line with the Client and TFS process and procedures.
- Understanding of when it’s necessary to seek advice from the Operations Executive/Workplace Manager and to consult for technical expertise to ensure the correct procedures are
- Managing compliance including standard operating procedures, purchasing, statutory requirements (health and safety).
- Comply with all TFS and the client’s policies, site rules and statutory regulations relating to Health & Safety, safe working practices, hygiene and

***People Management/Leadership**
- People resource management - including coaching, development and employee
- Responsible for the leadership of all employees including effective resource management, recruitment, induction, PDPs, development, coaching and performance
- Ensuring that HR procedures are followed and ensuring any people related problems are dealt with in line with policy and
- Arrange & attend monthly & quarterly review meetings as

**Code of Conduct**:

- Promote TFS’s & the client’s image and corporate citizenry through deliberate and co-ordinated
- Ensure TFS ethical values are adhered to - Uncompromised

**Skills and Competencies**:

- Ability to work under operational pressure on a regular basis
- Multitasking abilities (ala Service lines)
- Human Resource management and IR skills
- Negotiating skills - Client & Service Providers
- Time Management Skills
- Excellent verbal and written communication skills
- Supplier/Sub-Contractor management
- Good financial acumen, ability to create and

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