Contact Centre Consultant

Grade 12 with a Bachelor's in Business Management7 years' experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International)Strong staff...

Grade 12 with a Bachelor's in Business Management7 years' experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International)Strong staff...

Grade 12 with a Bachelor's in Business Management 7 years' experience managing a contact / call centre Experience in the Travel and or Tourism industry advantageous Experience in managing and working with budgets. Experience in starting up new call centers (International Campaigns)  Ability to manage multiple call centre campaigns (all International) Strong...

MatricDiploma in Business Management or equivalent2-4 years' experience in a Call Centre environment in a position of assisting call centre agentsEnsure quality assurance standards are maintained by all agentsExperience in implementing and monitoring corrective quality assurance actionsAssist Training Officer and Contact Centre Manager with identifying...

MatricDiploma Business Administration or Resource Management 5 years' workforce management experience in a Contact Centre / Call CentrePlanning shift and ensuring agent capacityDetermine resource and space requirements for all teams on various campaignsMonitor shift patterns Analyse real time workload requirementsShift work 24 hour Contact Centre  

Purpose: Duties and Responsibilities but not limited: - Perform daily quality assessments for advisors, on all platforms, to ensure compliance to processes and procedures. - Investigate complaints and immediately address failures. - Handover any training requirement picked up from QA sessions to the trainer to action with clear improvement areas and...

RESPONSIBILITIES: ●     Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications, welcoming and assisting Customers (Walk-In and General Visitors) , in accordance with manual; ●     Dealing with outbound calls in terms of an escalated query in terms of applications outside timeframe (e.g. 14 working...

Description Requirements Grade 12 or equivalent Proficiency in relevant computer applications  1- 3 years of experience in call centre environment Knowledge of customer service practices and principles Pay attention to detail Be diligent, timely and professional Strong listening, verbal and written communication skills  Work Level Junior Job...

**Main Job Function**: In this role, you will be responsible for overseeing the day-to-day operations of our Call Centre, ensuring efficient and effective customer service delivery. If you are a results-oriented leader with a passion for excellence, this is an exciting opportunity to make a significant impact. **Minimum requirements**: - Demonstrated...

Looking for a Call Centre Manager with a minimim of 2-3 years management experience. Minimum requirements 3 years Contact centre experience Must have dealt with International Clients (UK, Europe, Australia or USA) Post matric qualification would be advantageous **Salary**: R30,000.00 - R55,000.00 per month Application Question(s): - Have you worked in...

**Direct Reporting Line**: Head: Student Experience **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

It is a **Contact Centre rotational shift environment** where you will be communicating with customers on social media platforms for instance on Facebook, Instagram, and primarily on live chats. You will also be taking Inbound/Outbound client calls as required. The working hours are from **7am to 11pm** and you will be required to work rotational shifts...

**Business Unit**:Discovery Health**Function**:Call Center / Contact Center**Date**:4 Jul 2023**Service Consultant HP - Talentpool** **Key Purpose** - To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards.**Areas of responsibility...

**Business Unit**:Discovery Central Services**Function**:Call Center / Contact Center**Date**:2 Apr 2024**Job Title: Service Consultant (6 month Fixed Term Contract)** **Key Purpose** - Our Commissions department is looking for a great person to join their team as a service consultant to service broker houses and franchises with all related billing and...

**Reporting to**: Sales Manager **PURPOSE**: To effectively quote and sign up potential clients requiring the services of ADT Security. **QUALIFICATION & EXPERIENCE**: - Matric - 5 years’ sales experience - Drivers licence - Reliable car **JOB REQUIREMENTS & OTHER ATTRIBUTES**: - Computer Literate (MS Office, advanced Excel, PowerPoint) - Listener...

Purpose of the Job:A member of the primary contact team reporting to the Manger Member Services. This role will be responsible for providing a professional service to PPS members and associated parties via an Omni-channel contact centre model. The purpose of the role is to create a client experience that feels convenient, effortless, and personal. It must...

**Business Unit**:Discovery Health**Function**:Client Service**Date**:10-Jan-2023- Key Purpose - To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards. Areas of responsibility may include but not limited to - Operate mainly in the...

Gauteng, Sandton - R 13 000 - R 15 000 Monthly Well establish travel agency is looking for a Consultant to join their dynamic team in Rosebank Sandton **Minimum requirements**: - Grade 12 essential - 2+ Years’ Experience as a Travel Consultant - Tertiary qualification in Travel, Tourism or Business will be advantageous - Previous experience in local and...

**Business Unit**:Discovery Invest**Function**:Call Center / Contact Center**Date**:06-Mar-2023- Discovery - Invest | Service Support- Service Consultant**About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core...

Gauteng, Sandton - R8 000 - R10 000 based on experience (comm) Our Client Based in Sandton is looking for an Internal Sales Consultant **Minimum requirements**: - Matric - Must be confident to turn a Consultation into a Sale - Will be working with walk-in Clients - no cold calling - Excellent Verbal communication skills - Must have a sales...