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Resident Engagement Administrator

1 month ago


Stellenbosch, South Africa Urang Full time

**JOB TITLE**

Resident Engagement Administrator

**NAME OF THE COMPANY**

Block Management Solutions (PTY) Ltd

**LOCATION**

Stellenbosch, Cape Town

**Job Overview**:
Join us as a Resident Engagement Administrator and take the lead in developing and executing innovative engagement strategies that enhance the satisfaction and well-being of our residents. This role requires a high level of organisation, a blend of strategic thinking, project management expertise, and a deep understanding of regulatory compliance.

We manage a diverse portfolio of properties and are dedicated to building strong connections with our residents through proactive engagement initiatives.

**Key Skills and Qualifications**:

- Proven track record in project management or departmental leadership, with a focus on ground-up project development
- Excellent cold-calling skills with a professional telephone manner
- Strong organizational abilities and proficiency in administrative tasks
- Self-motivated and eager to pioneer the establishment of a new department
- Background in legal matters is a plus

**Responsibilities**:

- Develop and execute a comprehensive Resident Engagement Strategy for our property portfolio
- Engage with leaseholders in line with the strategy and regulatory requirements
- Ensure thorough dissemination and understanding of evacuation plans among leaseholders, maintaining accurate records
- Regularly review buildings for compliance with engagement processes
- Maintain detailed spreadsheets for information tracking and reporting
- Handle invoicing and billing for Resident Engagement services

**Qualifications**:

- Certification/Degree in Project Management, Business Administration, Communications, or related field preferred
- Proven success in similar roles, demonstrating strong communication and interpersonal skills
- Ability to multitask and prioritize effectively

**Benefits**:

- Salary: Up to R25 000pm DOE
- Hours: 9 am - 6 pm SA time (with a 60-minute break), Monday to Friday.
- 15 days of annual leave plus Public Holidays.
- Remote role (Must however be Cape Town based for the occasional office visit and company socials).

If you are interested in this exciting opportunity to contribute to our Resident Engagement efforts, please submit your resume detailing your relevant experience.