Residence Manager

7 months ago

Cape Town, South Africa Tower Group Full time

Responsible for the assisting in the management of the Property. Assist in ensuring maximum income of the Property through effective property management. Assists in the development of related budgets, oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Implements departmental and procurements policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Ensures that services purchased are of acceptable quality in compliance with procurement policy. Ensures student queries are attended to. Keeps management well informed of area activities and significant problems.

**Required**:
Grade 12 (Matric), additional related Property management training and/or maintenance building background preferred.
- Minimum of 6 years’ related experience with at least 2 or more years of supervisory experience.
- Student accommodation experience essential.
- Strong Proficiency in relevant computer and software packages i.e. MS Office
- Excellent understanding of Property management and student accommodation procedures.
- Knowledge of budgeting, service contracts, and leasing agreements.

**Operations management of property and related facilities**:
Assumes responsibility for the effective operations management of property and related facilities.
- Building management
- Maintain various management systems in student accommodation service offering
- Build mutually beneficial relationships with all stakeholders of the residence
- Manage all areas of residence
- Manage repairs, revamps and refurbs including reporting
- Conducting inspections, handovers and walkabouts
- Ensure OHS site compliance
- Ensure students adhere to policies
- Asset register and assistance with compilation
- Manager meter reading records
- Manage assistant residence manager and handyman
- Manage sub-contractors
- Manage site operations
- Manage maintenance aspects, BMS and audits
- Assist with reactive and planned maintenance
- Ensure effective management of risk
- Manage student affairs
- Ensure document storage facility secure
- Student management
- Engage students on needs and evaluations
- Formulate and/or advance standard procedures for dealing with a range of regularly occurring types of crises related to the care of students, housing facilities and services
- Assessing incidents of student misconduct to determine appropriate courses of action
- Assist with leasing process
- Assist with intakes/Vacate process
- Assist with site coordination
- Assist with compliance and conformity to house rules
- Assist with student life program
- Assist with event management
- Assist with inspection process
- Assist with key handover and register process
- Assist with student mentoring
- Assist with student files and information
- Assist with any other assistance required by management team
- Leases
- Assist with Negotiating certain leases/renewals as prescribed by manager, including parking bays
- Assist with preparing lease documents
- Assist with correct revenue stamping
- Assist with correct signatories in place
- Assist with records tracking of document until completion
- Reports
- Assists with ensuring that accurate student schedules are maintained for each building
- Assisting with vacancy schedule is updated and copied to each member of staff
- Assisting with the compilation and presentation of the above with the building financial details and general information, to form the monthly client report
- Assists with compilation of monthly
- Financial
- Assists residence manager with all aspects on the income and expenditure annual budget conformance
- Full Credit Control function including access control
- Student liaison
- Mentor’s students
- Ensure student information and file is up to date
- Checks prospective student details via credit bureau for adverse information
- Confirms initial payment before the lease agreement is drawn up
- Advises Residence Manager - arranges for signage/keys/parking disc etc.
- Amends vacancy schedule
- General
- Broker liaison
- Student correspondence
- Filing/ archiving
- Annual audit preparation
- Student complaints
- Contractor liaison

**Maintenance and Reporting**:
Assumes responsibility for the effective maintenance and reporting of financial records.
- Preparation of monthly, annual, and other management reports.
- Assesses and reports on monthly performance against budgets.
- Prepares and motivates consolidated monthly reports for submission to client

**Professional Business Relations**:
Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
- Acts as a liaison between the Company and external contacts.
- Ensures effective

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