Process Owner
2 days ago
We are currently looking for a **Process Owner **to support the business in achieving its strategic objectives.
Implement and drive the ITIL 4 Practices as a practice within Dimension Data MEA. Drive success through governance and usage of data, and data components, to understand the state of the process and drive data-informed improvements. Implement, manage and monitor an effective services governance framework practices that is consistent with general requirements and industry best practices or standards. Assist the DD team to operational service excellence by means of effective implementation and execution, using data as a means for implementation and continual improvement. Work along with the SMO Data and CMS teams to ensure customer service delivery can be maintained.
**What we expect you to do
- Ensure the ITIL 4 practices are implemented as per strategic project implementation
- Work within the Process Management team to ensure process implementation and management
- Work with the business to create and implement the Practices and any associated procedures
- Drive the training of the Practice across the organisation
- Have a thorough understanding of business intelligence and how data plays a role in measuring process adherence
- Must be able to draw and analyse data to reach relevant conclusions
- Utilise the various dashboards and data points to make continual improvements with the business
- Work closely with the Data and BI Management Teams to address areas of process weakness with the business
- Perform process audits time to time with the various business units within Dimension Data.
**Here's what we are looking for in you
- Intermediate presentation skills
- ITIL® V3 or qualified in ITIL V4
- Proficient in MS Word, Excel and PowerPoint
- Analytical approach to understanding services and thereby ensuring delivery
- Understand data and how to use data to create a story
- 3 - 5 years’ experience in Service management
- Proactive and Self-motivated
- Work well under pressure
- Effective communication skills to Management and key stakeholders
- Ability to work on high impact large projects
- Interact with others to influence
- Time management and workload prioritisation
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