Safer Gambling Analyst

**Purpose of the Role**:
**Responsibilities**:

- Monitor and review follow-up cases on a daily, weekly and monthly basis.
- Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded.
- Adopt a solution-focused approach to assist vulnerable players.
- Recommend changes and/or amendments to Safer gambling operational activities and processes.
- Work closely with the Safer gambling manager to instill a culture of Safer gambling through promoting awareness throughout the company.

**Requirements**:

- Experience in telephone interactions, ideally in a senior customer service position or responsible gambling.
- You are an empathetic individual with the ability to listen effectively and understand others.
- You have a keen willingness to learn and strive to improve business operations whilst prioritizing player protection.
- A team player with a positive mindset and a flexible approach.
- You are an analytical thinker with excellent attention to detail.
- An interest in and understanding of regulation and compliance.
- You enjoy working in a fast-paced, dynamic environment.
- Fluency in English is mandatory.

**_ Moonspin is committed to the transformation and redressing of past inequalities. Our employment equity goals will be considered in our selection process._