Deal Facilitator: Retail Credit Sanctioning
7 months ago
Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary
To market and sell Financial Solutions (products, technology and services) to increase the sales across all retail channels and other potential markets. To identify and attract new business and retain the existing customer base.
**Job Description**:
Business Growth:
- Achieve SLA target with of 90%.
- Easy checks to be assessed where merit exists within 4 hours.
- Incompletes will have a TAT of 2 days to obtain additional information from source.
- Indexing of appeals and additional info sent to the DF queue within a TAT of 2 hours upon receipt.
- Collaboration/Initiatives/Forums.
- Training and workshops for sources/colleagues as required, in terms of anomalies Identified during the validation process and sources non-compliance in terms of Application capture and minimum requirements.
- Adhering to policies/procedures and adhoc requests received.
- Proactively identify areas of improvement and addressing this via the relevant means with management.
Obsession with customer:
- Communicate in a professional and positive way by monitoring the quality of all communications with internal and external customers.
- Take the time to understand how our department contribute to meeting our customer and clients’ needs and to share that continuously with the bigger team.
- Provide stakeholders with the relevant credit support to ensure that customer focus and relationships are maintained.
- Reduce the number of complaints received.
- Keep within agreed time frames when providing feedback to internal and external customers.
- Engage in quality conversations with our stakeholders when identifying needs and providing long term solutions.
- Streamlining processes to ensure quicker and more effective TAT - improve SLA.
Colleagues:
- Create a culture of ownership, accountability and responsibility.
- Support a diverse and inclusive team environment where all colleagues feels valued, motivated and supported to perform at their best.
- Take ownership of own development and create a culture of knowledge sharing.
- Treat everybody with respect.
- Act with integrity and ensure all our actions are aligned.
- Contribute to the CSI initiatives of Absa and set by the BU.
**Education**:
Bachelors in commerce
Education
Higher Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_
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