Manager Retail Store

6 months ago

Wellington, South Africa KAL Group Full time

As a diversified, growth-focused JSE listed company, we are looking for a talented incumbent who is committed to accelerating performance, passionate about adding value to the customer experience and who embraces our accelerating performance culture._

**Job Specification**

Reporting into the Regional Manager Operations, the incumbent would be responsible for managing a retail store, which includes overseeing sales, staff, inventory and operational & administrative systems and controls.

**Minimum Requirements**
- National Diploma in Business Administration, Commerce, Accounting, or related field
- 5 years related experience in retail sales with a proven track record in a managerial capacity
- Ability to effectively communicate and/or negotiate with high level of proficiency
- Excellent MS Office skills and knowledge of retail operating systems

**Key performance indicators**

**Growth**
- Ability to execute in a diverse environment by building a deep understanding of the company's products and consumers to develop narratives that translate those concepts to broad consumer audiences and customer experiences
- Delivering messaging, communications, and programs that inform, influence, and inspire customers, for example promotional displays

**Optimisation**
- Achieves financial objectives by preparing an annual budget, scheduling expenditures, maintain branch controls, and analysing variances to maximise profitability and meet sales targets
- Maintain proper stock management, i.e stock controls and reconciliations
- Promote high levels of customer satisfaction by addressing customer complaints
- Compliance with internal company policies, procedures, processes, and external regulations

**Leveraging Culture & Diversity**
- Ability to lead a high impact team and collaborate with different stakeholders
- Building trusting relations and inspire relations amongst the internal and external stakeholders

**Digital Transformation**
- Driving the automation/optimization of digital processes and inventory control platforms
- Develop consumer-facing content across a variety of segments to publicise the company's products & brands

**Key leadership attributes**
- The incumbent would need to have t_
**_he ability to progress and add continuous incremental value - having impact_**
- Dealing with complexity
- Sound pragmatic judgement
- Self - awareness
- Achievement orientation

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