Customer Experience Specialist Intern

2 weeks ago

Pretoria, South Africa SHL Global Full time

As we continue to build on our exciting market strategy, there is no better time than to join SHL and be a part of this exciting journey.**Job Summary**Key Accountabilities**
- Proactive tracking and reporting of client assessment usage, and identify patterns in support of cross-sell and up-sell opportunities
- Research and collect any form of valuable business intelligence on prospects, leads and new and existing customers to help the Commercial team
- Initial lead qualification and research before passing through to the commercial manager for IC allocation.
- Ongoing analyses on customer ‘touch points’ and processes, report back on blockers and identify solutions aligned with global and local to address the same
- Support and coordinate with problem resolution and issue management, or reallocation to appropriate team to support.
- RFP support and coordination of internal stakeholders (legal, info-security,) and associated documentation. Upholds and ensures legal and ethical standards are maintained in the RFP process.

**Skills**
- Excellent written and oral communication skills in English.
- Preferably problem-solving ability and strong attention to detail; high learning potential.
- Effective project management and task organization skills (e.g. time management, prioritization, multitasking skills).
- Proficiency with using the Internet and full MS Office package.
- Empathy, follow-through, and feedback.
- Persistence to problem resolution.
- Strong analytical skills.
- Situational awareness and judgement.

**Education**
- Grade 12 qualification
- A relevant degree/diploma would be advantageous

**SHL embraces diversity and encourages applicants from all backgrounds to apply**

**About Us**

**The Company**:
SHL helps companies optimize performance and productivity through deep people insights. Our market-leading people analytics and technology equip leaders and their teams to make confident, data-driven talent decisions that lead to stronger business outcomes.
- We anticipate, and help organizations solve, their most pressing talent challenges. Our science and technology maximize the potential of people through data driven insights, an unmatched portfolio of products, engaging experiences built on science and global expert services. From Talent Acquisition through Talent Management we create diverse, agile, and innovative workforces across the globe. We need highly motivated people to join our dynamic global team. We’re driven by Strong Connections, Curiosity, Fearless Innovation, and Impact.-
**What SHL can offer you**

**What SHL Can Offer You**:

- A culture comprised of diverse, global teams who have a passion for collaboration and client service.
- A comprehensive benefits package.
- Support, coaching, and on-the-job development to achieve career success.
- The ability to engage, influence, and impact a broad array of the world’s leading executives.

Our mission is to maximize people’s potential.
- At SHL, we love what we do and the good it creates for our customers and our people, it’s our obsession. Our culture is inclusive; we embrace diverse perspectives and collaboration to drive forward innovation and growth.
- We build strong relationships based on honest conversations, ongoing feedback and a healthy dose of fun.
- We challenge, inspire and develop each other, which empowers us to own our destiny and our careers.
- We support each other - always. If this is important to you, consider a career at SHL.

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