Technical Support Specialist: Cloud
3 weeks ago
**Job Purpose**:
To support role, the support specialist will be required to assist resellers with onboarding process, console training, first line support, POC/demo, product knowledge and account creations.
**Responsibilities**:
Technical Support
- Assist resellers and internal team with technical queries relating to product and basic set up
- Provide first line support on all brands in the Mustek cloud & software portfolio
- Onboard resellers to various vendor’s program and consoles
- Ensure that common issues and resolutions are communicated with the software/cloud team regularly
- Aid resellers in migrations and deployments
- Manage support tickets
- Vendor console management
Inter-Company Relationships and Communications
- Maintain and build trusted relationships with vendors, cloud team & sales
- Communicate professionally within all areas of the company
Product Knowledge
- Keep up to date with vendor roadmaps and changes, specifically in relation to key vendors from the cloud & software portfolio
- Maintain a sound level of knowledge on public cloud technologies
- Develop and maintain a deep level of understanding with regards to vendor licensing
- Ensure that you are always up to date with regards to changes in Microsoft’s operations procedures and tools relevant to job functions
- Keep certification up to date for relevant cloud & software vendors within the cloud & software portfolio
Administrative
- Write detailed and effective reports highlighting issues, escalate issues to management in a timeous manner
- Assist in general administrative tasks as required.
- Ensure and maintain proper record keeping and filing
Sales & Operations Backup
- Provide quotations to resellers
- Call downs to reseller base to drive sales priorities
- Ensure that CRM systems are adequately updated as required, based on interactions with customers
- Assist in quotations on renewals and recurring billings to ensure that they land on time
- Act as the backup for the software operations as required. These duties include, but are not limited to:
- Processing of orders on vendor systems and tools
- Processing of purchase orders and invoices orders on CRM systems and tools
**Qualification and Experience**:
- Minimum requirement Matric
- Microsoft 365 Certified: Fundamentals Certification
- Microsoft Certified Solutions Expert (MCSE) Certification
- Microsoft Certified Azure Fundamentals
- 1+ years’ experience in technical support environment
- Windows Server 2012 r2 to Windows Server 2019 upgrade
- Exchange online migration
- Cloud deployment and maintenance
**Skills and Knowledge**:
- Adequate knowledge of budgeting, sales principles, etc.
- ICT industry knowledge
- Establishing sales lead, building and maintaining customer/stakeholder relationships
- Excellent motivational skills
- Excellent organisational skills
- Sound written and verbal communication skills
- Networking skills
-
Cloud Technical Support Specialist
4 days ago
Midrand, Gauteng, South Africa Mustek Limited Full timeJob DescriptionAt Mustek Limited, we are seeking a highly skilled and experienced Cloud Technical Support Specialist to join our team. This role is responsible for providing exceptional technical support to our customers and ensuring their seamless experience with our cloud services.Key ResponsibilitiesTechnical Support: Provide timely and effective...
-
Technical Support Specialist: Cloud
4 days ago
Midrand, Gauteng, South Africa Mustek Limited Full timeJob PurposeTo support role, the support specialist will be required to assist resellers with onboarding process, console training, first line support, POC/demo, product knowledge and account creations.ResponsibilitiesTechnical SupportAssist resellers and internal team with technical queries relating to product and basic set upProvide first line support on...
-
Rct Cloud Support Specialist
2 weeks ago
Midrand, South Africa Rectron Full timeThe role of the support specialist is to help customers with post-sale support queries across the RCT Cloud solution set. It is important to provide exceptional levels of support to ensure a positive end-to-end customer experience. In addition, to support, Rectron’s RCT-Cloud Support specialists also act as a backup for sales and operations. **Outputs...
-
Technical Support Analyst: Cloud Computing
4 days ago
Midrand, Gauteng, South Africa Mustek Limited Full timeJob RoleThe Technical Support Analyst: Cloud Computing role at Mustek Limited is responsible for providing high-quality technical support to our customers and ensuring their seamless experience with our cloud services. This role requires a strong understanding of cloud technologies and excellent communication skills.Key ResponsibilitiesTechnical Support:...
-
Cloud Infrastructure Support Specialist
4 days ago
Midrand, Gauteng, South Africa Mustek Limited Full timeJob SummaryWe are seeking an experienced IT Support Professional to join our Cloud Services team at Mustek Limited. The successful candidate will be responsible for providing top-notch technical support to our customers and ensuring they have a seamless experience with our cloud services.Key ResponsibilitiesTechnical Support: Provide prompt and professional...
-
Rct Cloud Support Specialist
2 weeks ago
Midrand, South Africa Rectron Full timeThe cloud/software business unit is a sales focused entity within Rectron. Given the complex nature of the sale and the operations of the business, it is important that we provide resellers with exceptional levels of post-sales support to ensure a positive end to end customer experience with Rectron. In addition to the important support role, the support...
-
IT Support Professional: Cloud Services
4 days ago
Midrand, Gauteng, South Africa Mustek Limited Full timeJob OverviewMustek Limited is a leading provider of cloud services, and we are seeking a skilled Technical Support Professional to join our team. In this role, you will be responsible for delivering exceptional technical support and ensuring our customers have a seamless experience with our cloud services.Key ResponsibilitiesProvide Technical Support:...
-
Cloud Finops Specialist
3 weeks ago
Midrand, South Africa Nexio Full time**ROLE REQUIREMENT** Key Responsibilities and outcomes** - ** Perform FinOps analytics to enhance decision making processes and improving products and services around business cases, budgets, spend, cost savings and more.** - Producing real-time data to predict usage patterns, to use in making decisions for optimizing and being able to tell the data stories...
-
Cloud Specialist
1 week ago
Midrand, South Africa SCRUFF Full time**Company Description**: **About the Division** As Africa Technology Services (ATS), our objective is to provide the firm and our people with the means, knowledge and technical support to fulfil our professional responsibilities. The ATS division serves as a support function at Deloitte and is comprised of the following teams: - ** PMO **- Project...
-
Technical Cloud Expertise Training Program
4 days ago
Midrand, Gauteng, South Africa Rectron South Africa Full timeRectron South Africa is excited to offer a 12-month learnership program in cloud computing.Learning ObjectivesThe main objective of this learnership is to equip participants with the necessary skills and knowledge to become proficient in cloud solutions.Job RequirementsTo participate in this learnership, you'll need:A background in Systems Support or related...
-
Cloud Infrastructure Security Specialist
4 days ago
Midrand, Gauteng, South Africa Gijima Holdings HR Full timeGijima Holdings HR seeks a highly skilled Cloud Infrastructure Security Specialist to lead our team in delivering cutting-edge IT solutions.Job Description:This role involves the management and maintenance of our global Active Directory cloud infrastructure. You will be responsible for ensuring high availability and highest state-of-the-art security, driving...
-
Cloud Infrastructure Specialist
18 hours ago
Midrand, Gauteng, South Africa Kontak Recruitment Full timeCloud Engineer Job DescriptionWe are seeking a skilled Cloud Engineer to join our team at Kontak Recruitment in Midrand. The ideal candidate will have expertise in Google Cloud Platform and be able to configure access and security measures.Duties and Responsibilities:Plan, configure, deploy, and maintain cloud solutions according to specifications.Set up...
-
Internal Sales Specialist: Cloud Software
2 weeks ago
Midrand, South Africa Mustek Full time**Job Purpose**: The purpose of the Solution Sales Specialist at Mustek is to drive sales of Mustek’s key cloud and software brands. The individual will be responsible for actively finding new resellers and sales to existing resellers. This role also serves as the quote desk for the Mustek Sales team. With the business focusing heavily on driving cloud...
-
Cloud Architect Midrand
21 hours ago
Midrand, Gauteng, South Africa ManpowerGroup SA Full timeReference: CPT002483-AK-1Client based in Gauteng is seeking a Cloud Architect to oversee cloud computing architecture through deployment, management, and support for cloud applications.Duties & ResponsibilitiesResponsibilities:Be the Subject Matter Expert (SME) on building cloud infrastructure and the design of cloud migration solutions.Modernizing and...
-
Technical Support Specialist
17 hours ago
Midrand, Gauteng, South Africa Spinnaker Software Full timeCompany Overview:">Spinnaker Software is a dynamic organization that prides itself on fostering a collaborative environment. We prioritize excellent customer service, promoting teamwork and mutual support to achieve our goals.">About the Role:">We are seeking an enthusiastic and skilled Branch Support Technician to join our Midrand branch team. The ideal...
-
Product Owner
3 weeks ago
Midrand, South Africa Nexio Full time**ROLE REQUIREMENT** The Product Owner**: Cloud Centre of Excellence will be accountable to achieve the following objectives: - Continue developing and managing the Cloud Centre of Excellence and liaise with its stakeholders to drive thought leadership, strategy and execution towards value realisation - Evolve the cloud strategy aligned to our Technology...
-
Cloud and Server Specialist
3 days ago
Midrand, Gauteng, South Africa iOCO Full timeiOCO is seeking a highly skilled System and Cloud Administrator to join our team.About the RoleThis is an exciting opportunity for a motivated individual to take on a challenging role that involves designing, monitoring, and supporting data center, server, and back-end solutions.Lead projects focused on the design and review of new server systems,...
-
Cloud Security Architect
4 days ago
Midrand, Gauteng, South Africa Profile Personnel Full timeProfile Personnel is a forward-thinking company that requires a Cloud Security Architect to join our team. The successful candidate will have a proven track record in designing and implementing robust cloud security solutions.This is an exciting opportunity to work with a talented team of IT professionals who share your passion for cloud security. You will...
-
Cloud Technology Lead
10 hours ago
Midrand, Gauteng, South Africa Data Centrix Full timeKey Responsibilities:Solution Design: Architect, design, and document cloud solutions leveraging AWS, Azure, and Private Cloud architecture to meet business and technical requirements.Cloud Security & Compliance: Ensure cloud solutions adhere to security best practices and compliance requirements.Networking & Backup: Implement and optimize cloud networking,...
-
Technical Support for Cleaning Equipment
5 days ago
Midrand, Gauteng, South Africa Intercon Recruitment Full timeAs a Technical Support Specialist for Cleaning Equipment, you will be responsible for providing expert technical guidance and assistance to customers. Your primary goal will be to ensure that all equipment is functioning optimally and that customers receive the best possible service.About the Company:Intercon Recruitment is a reputable recruitment agency...