Customer Service Representative

1 week ago


Durban, South Africa Dash Reruitment Full time

We are looking for a Customer Services Representative for a remote role in South Africa.

**Requirements**:3 - 4 years experience as a Customer Services Representative

**Qualifications**:

- Superb communication skills, written and verbal, are obligatory.
- Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office programs and platforms with an intuitive ability to navigate information systems and different internet browsers.
- Excellent time management skills. Must be able to prioritize tasks efficiently without direction.
- Detail and customer service oriented.
- 2-3 years experience working in a customer service (or similar) role and environment.

**Responsibilities**:

- Answers customer calls and online chats
- Delivers exceptional customer service to build customer satisfaction & loyalty
- Provides timely and accurate information to incoming customer order status and product knowledge requests.
- Processes customer orders/changes/returns according to established department policies and procedures.
- Works closely with the accounting department to resolve disputed credit items.
- Provides timely feedback to the company regarding service failures or customer concerns.
- Partners with the product and sales teams to meet and exceed customer's service expectations.
- Utilizes all resources and tools to troubleshoot and diagnose customer issues
- Identifies and escalate priority issues
- Follows up customer calls where necessary
- Documents all call information according to standard operating procedures
- Maintain a dynamic knowledge of all company procedures and policies.

This is a remote working opportunity from Sunday -Thursday or Monday - Friday from 4pm - 12am SA time

**Job Types**: Full-time, Permanent

**Salary**: R3,750.00 - R14,259.28 per month

**Experience**:

- Customer service: 3 years (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)



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