Samsung Field Service Consultant's
2 weeks ago
On-site training for administrators within the accredited partner's.
     - Process alignment to GSPN in accordance to actual process's on the ground.
     - Warranty billing and error clearing which will reduce SSA's support department's burden.
     - This will allow current RSM's to focus more on Dealer Engagement and dealer process enhancements.
     - Due to training and upskilling of administrator's/owner's/manager's within the service centre's we will reduce LTP (Long Term Pending) orders (automatically speeding up service).
     - Support in rolling out of SSA Standard Operating Procedures means overall improvement on Service Levels and Customer experience in turn increase Customer Satisfaction.
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- 2. to 5 years training facilitation experience.
- 2 to 5 years SAMSUNG products, process and service experience.
- Deep understanding of the SSA SOPÂ
- Experience in Warranty billing processÂ
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