Dsc Operations Lead

7 months ago

Kempton Park, South Africa DHL Full time

**Job Purpose**:
**Key Accountabilities**:

- Change management leadership
- Consistently achieve established key performance indicators for productivity and accuracy
- Create a culture of continuous improvement.
- Develop and control applicable procedures.
- Develop and implement a management system for your team within the organisation and initiate appropriate interventions to secure compliance in terms of service delivery, quality, and innovation.
- Develop and maintain an excellent relationship with the customer and its representatives.
- Ensure effective implementation of projects and related activities within the applicable operational area.
- Ensure effective implementation of succession planning.
- Ensure timeous and accurate reporting of KPI’s and ensure the department remain within the required targets.
- Maintain contact with Planner, CSO, Expeditors and have the ability to make decisions in line with Customer expectations.
- Maintain good communication channels with haulers and set standard for haulers in line with Company specifications.
- Manage Key Performance Indicators (KPI's) to meet contractual terms and DHL expectations.
- Management of the scheduling and planning of the transport operation, ensuring vehicle utilization is maximized and services levels met.
- Oversee your team and ensure implementation of the organisations and customers goals and policies.
- EOS 2022 drive on bottom 5
- Team building and development through succession planning.
- Assist in the interview and selection process for your department, together with Human Resources
- Budget/Cost Management
- Ensure effective communication processes are established and maintained for both external/internal customers.
- Equip and avail yourself as a disciplinary chairperson, to be utilised as required by Human Resources
- Vendor relationship Management
- Ensure accountability for all equipment and facilities located within your department.
- Ensure adherence to the company’s rules and regulations as documented in the company’s disciplinary policy.
- Maintain and adhere to standard operation meeting agendas and frequencies.
- To work within operating areas as determined by management and the needs of the business.
- When carrying out duties, follow standard operating procedures and safe working practices.

**Qualifications, Experience & Attributes**:

- Matric
- Relevant Road Freight and or Logistical Degree or Diploma
- CSCM Certified
- Operations Essentials Certified
- Leadership Essentials Certified
- Broad experience in a leadership role in Logistics Operational Management, People Management or Continuous Improvement in Logistics environment is essential.
- Experience with working through the different organisation layers within the organisation is essential (from shopfloor to Senior Management Team level)
- Experience from other divisions is an advantage.
- Experience with change management is essential.
- Experience in Performance Management is essential.
- Experience with Road Freight Management is highly desirable.
- Influencing and negotiation skills are essential (also through dotted-line organization structures)
- Experience with managing people and working in matrix organizations is desirable.
- Experience in a Operational and Logistical environment is an advantage

Proven track record of utilizing global best practices and sharing local best practices with the Regional and/or Global communities.

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