General Manager: Pre-owned
6 months ago
To formulate vehicle and operations tactical sales strategy and associated delivery plans for multiple dealerships, ensuring integration and operational implementation to maximise sales and profits for the brand.
**Position Overview**:
To formulate vehicle and operations tactical sales strategy and associated delivery plans for multiple dealerships, ensuring integration and operational implementation to maximise sales and profits for the brand.
**Specific Role Responsibilities**:
**GENERIC JOB OUTPUTS**
**PROCESS**
- Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
- Analyse, interpret and produce detailed reports that explain trends, discrepancies and inconsistencies.
- Determine, create and track sales performance criteria for vehicles and establish an evaluation method to measure and improve efficiency.
- Develop and implement ways to ensure that customers are educated on products and services leading to customer retention and increased sales revenue.
- Develop tactical strategy and delivery plans to support multi-functional strategic objectives in conjunction with other business units.
- Develop and implement pre-owned marketing strategy
- Continuously optimize the design, layout, and functionality of the pre-owned vehicle website to enhance user experience and maximize lead generation
- Identify new business opportunities (new dealerships) to ensure growth in customer base and profits.
- Implement corporate governance, compliance, integrity and ethics policies in multiple practice areas in order to identify and manage risk liabilities.
- Manage and report on sales and financial performance.
- Manage demo stock to ensure stock rotation and staff mobility solutions.
- Oversee the effective implementation of communication initiatives to ensure that the customer understand the brand specific messages for new vehicle sales.
- Plan vehicles orders to ensure availability of stock to customers.
- Provide end to end sales and distribution support across functions, monitor progress and make improvement decisions.
- Ensure the smooth operation of rental administration services and maintain strong relationships with fleet customers
**FINANCE**
- Contribute to the setting of budgets, minimise expenditure and manage costs and assets effectively.
- Plan and implement a cycle of constant cost improvements in area of responsibility.
**CLIENT**
- Develop and ensure implementation of practices, which build service delivery excellence and encourage others to provide exceptional customer service.
- Develop and manage sustainable relationships with customers that contribute to a culture of customer service excellence.
- Engage with key internal and external stakeholders to identify changing client needs.
- Plan and deliver services and/or products that create a culture which aims to exceed customer' expectations in the business.
- Prepare service delivery excellence plans for customers and ensure implementation.
**PEOPLE**
- Create an engaging, enabling and productive work climate aligned to the employee value proposition.
- Develop and implement change management initiatives.
- Develop and implement people strategies in line with service delivery, performance objectives and budgets.
- Develop training material and programmes for dealerships to ensure product knowledge transfer.
- Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
- Own and live up to company values.
**Qualifications and Experience**:
**Minimum Qualification**
- Relevant Tertiary Qualification
**Minimum Experience**
- 5 - 8 years' experience in a similar environment, of which at least 3 - 4 years' managerial experience
**Skills and Personal Attributes**:
**Minimum Requirements**
- Valid driver's license
- A broad understanding of the motor and/or the logistics and /or transport industry and legislation relating thereto.
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