1st and 2nd Line Support Technician and Fibre

2 weeks ago


Johannesburg, South Africa Global Platinum Solutions Full time

A Company in the Telecommunication sector is looking for a qualified 1st and 2nd Line Support Technician to be part of their technical team based in Randburg Gauteng. The First Line Support Technician will serve as a point of contact for customers with technical issues on our fibre solutions plus conduct surveys as and when required for FTTH and FTTB.

Shift based work

Duties & Responsibilities
- Allocating Support Calls on Internal system
- Assisting Customers with 1st and 2nd Line Support Issues
- Assisting Installers with Installations (Remote Support)
- Escalating Calls to 3rd Line Support or Vendor
- Data Usage Reports
- Maintain and update call logging procedures
- Drafting fibre surveys and as-builts

Desired Experience & Qualification
- Experience:

- Proven work experience as a First/Second Line Support Technician or Helpdesk Support Technician
- Minimum 1 year working experience in similar role.
- Must have a knowledge of networking and wireless technologies
- Hands-on experience with MS Office Suite
- Certification in A+ N+ or relevant field (advantageous)
- Key Attributes Required:

- Excellent verbal and written communication skills
- Excellent organizational and multitasking skills
- A positive attitude and strong work ethic
- Customer Service orientated
- Professional
- A team player with high level dedication
- Ability to work under strict deadlines
- Layer 1 and 2 Experience
- Fibre Planning Experience required

**Job Types**: Full-time, Permanent

**Salary**: R5,000.00 - R10,000.00 per month

**Education**:

- High School (matric) (required)

**Experience**:

- Fibre: 1 year (preferred)
- Technical support: 1 year (preferred)

**Job Types**: Part-time, Full-time

**Salary**: R5,000.00 - R10,000.00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Own Car and Drivers License

**Education**:

- High School (matric) (required)

**Experience**:

- Fibre Planning: 1 year (required)
- 1st and 2nd Line Support: 1 year (required)
- Technical Support: 1 year (required)



  • Johannesburg, South Africa Edge Executive Search Full time

    A Telecoms company in Johannesburg North specialising as an Internet Service provider is recruiting a 1st Line support agent / Field Technician. **Requirements**: - Troubleshoot technical issues relating to Data, VOIP, Firewalling - Create and manage support tickets to ensure matters are attended to promptly - Guide clients through troubleshooting steps...


  • Johannesburg, South Africa Elite Search and Selection Full time

    Gauteng, JHB - Northern Suburbs - R 15000 - R 20000 Monthly Cost To Company- Exciting opportunity for a Service Desk Technician. The company is a well established ICT service provider who have invested substantial capital and resources into next generation voice and data network architecture, enabling them to deliver quality, industry-leading products and...

  • Network Support Engineer

    Found in: Talent ZA C2 - 3 weeks ago


    Johannesburg, South Africa Elite Search and Selection Full time

    As a Network Support Technician you will be responsible for but not limited to the following:  Trouble shooting and resolving 1st and 2nd line connectivity, voice and firewall issues and queries.  Answering and actioning customer requests. Troubleshooting equipment and services. Escalating faults to upstream providers and driving them to completion. ...


  • Johannesburg, South Africa Aerial & Satellite City Full time

    Positions available for 6 DSTV Fibre Technicians with 4yrs, experience in Fibre Prepare to work overtime. - Must have a Valid ID. - Driver’s license is (optional) **Job Types**: Part-time, Temporary Contract length: 3 months COVID-19 considerations: We Follow Full Covid Protocol and regulations Application Deadline: 2023/09/15


  • Johannesburg, South Africa Kontak Recruitment SA Full time

    Sandton, Johannesburg, Gauteng - Information Technology **Mid-Level IT Technician (JB3077)** Sandton, Johannesburg R25 - 35 000 per month, Cost to Company Duration: Permanent Application closing date: 12 May 2023 **Minimum Requirements**: IT Tertiary qualification (Degree/Diploma in a relevant field will be an advantage) MS Qualification Matric / Grade 12...


  • Johannesburg, South Africa Adcorp Holdings Full time

    **Synopsis** Our client is looking for a **Technical Support Consultant. **This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. **This is a contract role (6-month contract) based in Johannesburg.** The primary purpose of this role is to function...

  • Network Support Engineer

    Found in: Adzuna ZA B C2 - 1 week ago


    Johannesburg, South Africa Adzuna ZA B C2 Full time

    As a Network Support Technician you will be responsible for but not limited to the following: Trouble shooting and resolving 1st and 2nd line connectivity, voice and firewall issues and queries. Answering and actioning customer requests.Troubleshooting equipment and services.Escalating faults to upstream providers and driving them to completion.Mikrotik...

  • Network Support Engineer

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Johannesburg, South Africa Elite Search Full time

    As a Network Support Technician you will be responsible for but not limited to the following: Trouble shooting and resolving 1st and 2nd line connectivity, voice and firewall issues and queries. Answering and actioning customer requests.Troubleshooting equipment and services.Escalating faults to upstream providers and driving them to...

  • 1st Line Support Agent

    Found in: Talent ZA 2A C2 - 2 days ago


    Johannesburg, South Africa Edge Executives Full time

    Requirements: Attend to incoming client inquiries via phone, email, and ticketing system Troubleshoot technical issues relating to Data, VOIP, FirewallingCreate and manage support tickets to ensure matters are attended to promptly Guide clients through troubleshooting steps using remote desktop tools Escalation of ISP issues to Technicians and Management...


  • Johannesburg, South Africa Kontak Recruitment SA Full time

    Sandton, Johannesburg, Gauteng - Information Technology **Senior IT Technician (JB3074)** Sandton, Johannesburg R45 - 65 000 Cost to Company Duration: Permanent Application closing date: 12 May 2023 **Minimum Requirements**: Certifications such as MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM will be preferred 5 years’ experience as a Mid-level IT Support...

  • Jnr Support Engineer

    Found in: Talent ZA C2 - 3 weeks ago


    Johannesburg, South Africa Elite Search and Selection Full time

    Requirements: Previous relevant network support experience within a Service Desk environment, ideally within an ISP Knowledge and experience of customer service practices and ability to interact with clients in a professional and calm manner, even under pressure Hands-on experience with network equipment from vendors such as Cisco, Juniper, or Arista is...

  • 2nd Line Support Technician

    Found in: Whatjobs ZA C2 - 6 days ago


    Johannesburg, South Africa Recru-it Full time

    Key Performance Areas Maintain high availability infrastructure Conduct research on latest networking Perform general administrative functions Infrastructure projects Key Tasks (By KPA for clarity) Maintain high availability infrastructure Perform daily maintenance and upgrades of the branch offices and multiple data centre infrastructure (Including...

  • 2nd Line Support Technician

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Johannesburg, South Africa Recru-it Full time

    Key Performance Areas Maintain high availability infrastructureConduct research on latest networkingPerform general administrative functionsInfrastructure projects Key Tasks (By KPA for clarity) Maintain high availability infrastructure Perform daily maintenance and upgrades of the branch offices and multiple data centre infrastructure (Including cloud...

  • Network Support Engineer

    Found in: Talent ZA C2 - 3 weeks ago


    Johannesburg, South Africa Elite Search and Selection Full time

    Requirements: Proficiency in network routing and switching protocols (e.g., BGP, OSPF, VLANs, STP) and voice technologies such as VoIP, SIP, and unified communications. Strong understanding of network security principles and best practices, including firewall configuration, VPN implementation, and threat mitigation strategies. Hands-on experience with...


  • Johannesburg, South Africa Kontak Recruitment SA Full time

    Sandton, Johannesburg, Gauteng - Information Technology - Mid-Level IT Technician (JB3792) Sandton, Johannesburg R25 - 35 000 per month Duration: Permanent Minimum Requirements: IT Tertiary qualification (Degree/Diploma in a relevant field will be an advantage) MS Qualification Matric / Grade 12 / National Senior Certificate At least 2 years experience as a...


  • Johannesburg, South Africa Elite Search and Selection Full time

    Gauteng, JHB - Northern Suburbs - R 18 000 - R 22 000 Monthly Cost To Company**Role**: IT Desktop Support Technician - Onsite **Location**: Johannesburg A leading IT Managed Services company is looking for an energetic IT Support Technician to join their growing and dynamic team. If you want to learn and grow, this is the company for you! **Role**: You will...


  • Johannesburg, South Africa Elite Search and Selection Full time

    Gauteng, JHB - Northern Suburbs - R 16 000 - R 18 000 Monthly Basic Salary**Role: IT Desktop Support Technician - onsite** A leading IT Managed Services company is looking for an energetic IT Support Technician to join their growing and dynamic team. If you want to learn and grow, this is the company for you! **Role**: You will be on-site at a client:...


  • Johannesburg, South Africa Adcorp Holdings Full time

    **Synopsis** My client is seeking a Fibre Network Support Specialist to take ownership in the resolution of all customer escalations sent to the Fibre Escalations team within the stipulated timeframes and SLA’s. Most importantly to conduct root cause analysis and manage trends by implementing process improvements throughout the business. The individual...

  • Technical Support Consultant

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Johannesburg, South Africa TalentCru Full time

    Our client is looking for a Technical Support Consultant. This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a contract role (6-month contract) based in Johannesburg.The primary purpose of this role is to function as a 1st level...

  • Technical Support Consultant

    Found in: Whatjobs ZA C2 - 6 days ago


    Johannesburg, South Africa TalentCru Full time

    Our client is looking for a Technical Support Consultant.  This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a contract role (6-month contract) based in Johannesburg. The primary purpose of this role is to function as a 1st...