Collections/payments Advisor- Pz1

6 months ago


Cape Town, South Africa Teleperformance South Africa Full time

Are you ready for your next challenge?

Are you looking for an exciting new opportunity?

If so, read on

With a team of over 410,000+ interaction experts serving 140 countries speaking over 300 Languages and dialects, Teleperformance are the worldwide leader in delivering an outstanding customer experience.

We are currently going through an incredibly exciting time and as we continue to grow our business as the Top BPO Operator in South Africa. We have an excellent opportunity for enthusiastic, passionate and driven Inbound and Outbound Collections advisor.

Teleperformance offers a fun, people centric working environment where we will fully support you and your career progression. You will receive a competitive basic salary with excellent benefits, detailed below.

**The Benefits**:

- Salary of UP to R8500 (depending on experience).
- A fabulous, newly refurbished, modern working environment.
- Primary Healthcare (after 6 Months).
- Provident Fund with equal Employers contribution (after 6 Months).
- Employee Assistance Programme.
- Free door to door transport for evening shifts after 7.00 pm.
- Additional Transport Allowance paid mid-month.
- In-depth product and US ‘cultural based’ training.
- Genuine career development opportunities.
- Must have 3-4 years customer-facing experience, preferred in Collections/ Payments related role
- Experience in Zendesk and Intercom (desired but not required)
- You must be a critical thinker and customer centric
- An excellent command of the English language (grammar, pronunciation, pace and voice clarity).
- Exceptional communication skills.
- Driven with a passion to succeed in a fast-paced environment.
- Confident and engaging individual with the ability to build exceptional rapport with customers.
- Ability to deliver an outstanding customer experience, profile customers and match products to individual needs.
- Computer literate with the ability to ‘type and talk’.
- Target driven and self-motivated in order to meet and exceed both team and individual project targets
- Participate actively to make each Teleperformance premises a Great Place to Work

**Job Types**: Full-time, Permanent


  • Payments Administrator

    5 months ago


    Cape Town, South Africa National Debt Advisors Full time

    We offer amazing employee benefits (which includes product and intensive personal growth training) and our wish is to see our employees flourish, grow and attain personal financial freedom - which they can then pass on to our clients. National Debt Advisors does not house mediocrity and our employees are top class. We want you to soar and reach your full...


  • Cape Town, South Africa Peach Payments Full time

    **Peach Payments**: Peach Payments is a fast growing Pan-African PSP that makes online commerce and digital payment acceptance easier and more accessible across all Africa. We work with small and large sellers to provide a complete toolkit to accept, manage and disburse payments through web and mobile. Our merchant partners include your favorite food...


  • Cape Town, South Africa Peach Payments Full time

    Peach Payments is a fast growing Pan-African PSP that makes online commerce and digital payment acceptance easier and more accessible across all Africa. We work with small and large sellers to provide a complete toolkit to accept, manage and disburse payments through web and mobile. Our merchant partners include your favourite food delivery services,...

  • Legal Advisor

    5 months ago


    Cape Town, South Africa SET Recruitment Consultants Full time

    **Legal Advisor (Collections)** **R600k -R650k plus bonus** **Cape Town** Leading financial services group has excellent career opportunity. You will be responsible for: - Provides advanced or specialist legal support. - Networks with high-level client base. - Provides assistance with semi-legal or contractual documents. - Responsible for debt collection...


  • Cape Town, Western Cape, South Africa Electrum Payments Full time

    At Electrum Payments, we are a next-generation payments technology company that offers cloud-native software to optimize the processing of financial transactions.We've built a reputation in providing solutions for high-volume, low-value payment schemes and services that enable our clients to deliver to their customers at scale. We love that the projects we...

  • Customer Advisor

    5 months ago


    Cape Town, South Africa Sigma Connected Full time

    The purpose of the role is to telephonically deal with customer queries and collect outstanding payments from customers who have accounts in arrears in an outbound & inbound call centre environment. All customer contacts should be dealt with efficiently, meeting or exceeding their expectations of the company. **REQUIREMENTS**: - Minimum Grade 11 / Grade...

  • Collections Advisor

    6 months ago


    Cape Town, South Africa Sanlam Full time

    **Who are we?** Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture us that of...


  • Cape Town, South Africa Lula Full time

    **WHAT WE DO** We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it! Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they...


  • Cape Town, South Africa Sigma Connected Group Full time

    A bit more about the Opportunity...: **What Your Day-to-Day will Look Like**: You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound...

  • Customer Advisor

    6 months ago


    Cape Town, South Africa Sigma Connected Full time

    We are looking for experienced debt collection and utility advisors! - Experience:_ - _ Minimum | 1 year debt collection experience in a UK/BPO contact centre environment. - Additional utilities experience (Gas or Energy) is advantageous. - Education:_ - _Minimum | Completed Grade 11 - Requirements:_ - _**NB! Clear Credit **and **Criminal Record.** - IR...


  • Cape Town, South Africa Sigma Connected Group Full time

    A bit more about the Opportunity...: **What Your Day-to-Day will Look Like**: You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound...

  • Customer Advisor

    6 months ago


    Cape Town, South Africa Sigma Connected Group Full time

    A bit more about the Opportunity...: **What Your Day-to-Day will Look Like**: You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound...


  • Cape Town, South Africa Sigma Connected Group Full time

    A bit more about the Opportunity...: **What Your Day-to-Day will Look Like**: You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections as well as various back office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound...

  • Collections Consultant

    6 months ago


    Cape Town, South Africa Intelligent Debt Management Full time

    **Collections Consultant** The Intelligent Debt Management (IDM) Group, South Africa’s largest and multi-award winning debt management company, has a position available for a Collections Consultant within the Onboarding, Control and Support Team. The Onboarding, Control and Support Team plays a hugely important role within IDM, by focusing on ensuring...


  • Cape Town, South Africa Outworx Full time

    **Objective**: To achieve optimal recovery of outstanding client debt through first-time resolution, taking into account individual customer circumstances. This role aims to meet or exceed quality assurance, collections KPIs, and targets while delivering professional and accurate service. **Key Responsibilities**: **Customer Interaction**: - Handle inbound...

  • Legal Advisor

    7 months ago


    Cape Town, South Africa Zeal HR Full time

    **Legal Advisor** **INTRODUCTION**: An exciting opportunity has become available within the construction industry, for a Legal Advisor. The position is based in Plattekloof, Cape Town. **REQUIREMENTS**: - Paralegal Diploma / Law Degree - Relevant experience in either private practice or in-house legal division - Previous exposure to the built environment...

  • Collections Analyst

    5 months ago


    Cape Town, South Africa Lula Full time

    **WHAT WE DO** We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it! Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they...


  • Cape Town, Western Cape, South Africa MCI, LC Full time

    Job Title: Collections SpecialistAt MCI, we are seeking an experienced Collections Specialist to join our team. As a Collections Specialist, you will be responsible for contacting customers to collect overdue payments on accounts while maintaining a high level of customer service.Key Responsibilities:Make outbound collection calls to customers with past due...

  • Collection Specialist

    3 weeks ago


    Cape Town, Western Cape, South Africa Mass Markets Full time

    Collection Specialist Role OverviewWe are seeking a skilled Collection Specialist to join our team at Mass Markets. In this role, you will be responsible for contacting customers to collect overdue payments on accounts while providing exceptional customer service.Key Responsibilities:• Make outbound collection calls to customers with past due accounts.•...

  • Customer Advisor

    5 months ago


    Cape Town, South Africa Sigma Connected Group Full time

    A bit more about the Opportunity...: **What Your Day-to-Day will Look Like**: You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections as well as various back office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound...