Imports & Exports Manager

2 weeks ago

Stellenbosch Western Cape, South Africa Heineken Full time

**We Go Places How about you?**
Immediate Superior: Karlien Pelser
Job Grade: 20
Location: Stellenbosch
Function: Supply Chain
Sub Function: Customer Service and Logistics
Type of Contract: Permanent
Reference Number: 98639
Closing Date: 15/12/2023

**Purpose of the role**: To establish and lead an end-2-end Import and Export Logistics Team to provide excellent customer service to all stakeholders by ensuring that material and product demand are received and delivered on time and in full in a cost-effective manner to all our stakeholder.

Plan, co-ordinate and control the activities of the Import & Export Controller and Shipping Controller teams to maintain and enhance customer relationships and meet organizational and operational objectives focusing on safety, service, savings, and sustainability.

**Key responsibilities**:

- Ensure that a safety and sustainability culture is entrenched across the End 2 End Logistics Teams and all incidents, accidents and near misses are reported, investigation and corrective actions implemented and monitored.
- Ensure that the site is adequately secured and always protected.
- Able to embed Heineken Beverages sustainability agenda within all logistics processes and decisions and to define and implement a logistics strategy for imports and exports, in line with the Opco business strategy and Heineken Global Logistics Strategy, to achieve optimal performance in safety, cost, quality, customer service, sustainability, people and organization, and social responsibility.
- Engage cross functionally with multiple functions and in-market leadership teams to support and implement growth strategies.
- Develop and implement Import and Export service policies and procedures.
- Define and communicate operation execution metrics and standards.
- Lead and manage Logistics for all export modes (sea, road & air freight) for dry goods imports and export, intrinsic import and export and finished good import.
- Implement world class warehousing by ensuring adequate and correct infrastructure is in place.
- Maintain cost effective management of operations and the efficient utilization of assets.
- Manage third party suppliers.
- Direct the daily operations of the import and export controller and shipping controller teams.
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department.
- Oversee the achievement and maintenance of agreed customer service levels and standards.
- Manage the SC import and export team on a day-to-day basis, taking care of the daily, weekly monthly drumbeat of activities.
- Provide guidance on priorities and ensure that enough capacity is available to ensure regular business continuity.
- Ensure accurate master data and operating reporting that is aligned with stakeholder expectations.
- Review stakeholder feedback and track stakeholder complaint resolution.
- Manage corporate governance in ensuring adherence to Heineken Risk, Safety, Health, Quality and Financial policies.
- Ensure the set-up and implementation of the Warehouse and Transportation Pillars, its strategy and control systems, and support the Pillar Leads and improvement teams according to TPM methodology.
- Develop, lead, and manage large project plans, track plan and costs, identify and minimise risks and meet the timelines and cost.
- Develop long-term strategic partnerships with all customers, cross-functional stakeholders, strategic vendors, service providers including contractual and compliance management of the OD program.
- Lead and manage change, in support of corporate, divisional and team goals.
- Communicate and document strategies, plans, initiatives and KPI’s clearly and completely.
- Develop a culture of excellence at Heineken and at suppliers.
- Motivate, coach, support and develop subordinates to function as a high performing team.
- Develop sound business relations with Suppliers, Service Providers, and external Stakeholders.
- Promote synergy in internal operations across functions (Regions, Commerce, Supply Chain and Finance), through establishment of sound routine and social practice.
- Attend and actively participate in Heineken Regional and Global best practice share and learn sessions.
- Follow Heineken Beverages’ policies and procedures and identify opportunities for continuous improvement.

**Qualification and skills required**:

- Relevant Degree in related field is essential.
- Minimum of 8-10 years related experience within a FMCG industry including production.
- Understanding the complexity and legalities of Liquor Exports per country including Customs and Excise knowledge.
- In bond movements and storage.
- Develop & sustain productive Customer relations and creating an environment that support Customer centric behaviour.
- Business acumen (financial, commercial, strategic, value chain, manufacturing, etc.).
- Experience translating departmental strategies into clear plans to achieve results and monitors progress and ensures that correctiv

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