Head of Service

2 weeks ago

Randburg, South Africa ZEISS Group Full time

Maintaining of existing customer database

Preparation and estimation of costs of work required

Provision of technical support staff to sales personnel for exhibitions/demos/shows

Offering and supporting the sale of Product Support Agreements (PSA)

Liaison with the company’s the internal staff

Build relationships with customers

Handle client queries in oral and/or written form

Update information on SalesForce and SAP

Management and control of costs directly related to the technical service of product groups in accordance with company targets

Coordination and control of technical service schedules, reports and Product

Support Agreements

Checking, authorizing and monitoring quotations and purchase orders (local /

international) for spare parts

Control of costs: travel, entertainment, vehicle, communication, special and

others in accordance with budgeted figures and company rules

Improving internal administrative and communicative systems flow

Preparing all budget and forecasting requirements

Providing continuous, relevant, and timely feedback to Top Management

Determination and management of pricing and profit margins for technical

Services

Being a product advocate and company ambassador

Development of team performance skills and cohesion

Manage CIC

Develop and drive service strategies and their implementation towards

improved customer satisfaction and profitability

Work with PC Managers to co-ordinate and develop service product offerings

Liaise with SBU service managers to adjust and implement SBU service

strategies and procedures

Take responsibility for the service NPS process and create improvement

activities as required

Ensure CPO process is implemented and followed

Ensure staff understands and adheres to the Code of Conduct, Compliance,

Agenda 2025, etc.

Education / |Professional Certification

Grade 12

Bachelor’s degree Electrical Engineering + MBA is preferred.

Experience

Minimum of 10 years’ experience in service and at least five years of managerial positions in

Solid and traceable experience on managing service revenue in a multinational company.

Excellent English communication skills including spoken English.

Traceable project management experience.

Knowledge / Skills / Other characteristics

Good command of the English language (written and oral)

Willingness to work with specialists in a professional manner

Ability to build relationships with customers

Ethical

Strategic thinking

Work on unsupervised

Showing initiative

Ability to organise/prioritize

Assertive

Helpful

Computer software literate

Methodical

Strong Interpersonal.

Supervisory techniques.

Results-oriented.

Strategic and operational planning, and program implementation. Quality improvement and program

Assessing situation/problems and logically and creatively finding solutions.

Analyzing and reporting sales financial data.

Strong training and organization skills.

Team building

Proven track record

Ability to work under pressure

Self-motivated

Analytical thinking and judgment

Flexible

Problem-solving skills

Responsible

and very good marketing skills

Your ZEISS Recruiting Team:
Maite Nomthandaso Nakana, Steven Thompson

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