Senior Ict Support

1 month ago

Pietermaritzburg, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

**Direct Reporting Line**:
Head: Student Experience

**Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).tries.

**The IIE Varsity College, Pietermaritzburg Campus has a vacancy for a Senior ICT Support.**

**Duties and Responsibilities**:
**Infrastructure Support**
- Conducts daily checks on the IT infrastructure (LAN, WLAN, WAN, etc.) to monitor up time requirements and ensure that systems are running optimally.
- Installs new servers when required. required.
- Co-ordinates the deployment of hardware, systems and infrastructure within the campus.
- Ensures that the necessary security protocols and maintenance procedures for the campus are followed and executed timeously which includes, but is not limited to software patching/updates, BitLocker compliance, Antimalware compliance, SCOM alerts, device imagine, and SCCM compliance.
- Interacts and liaises with vendors or service providers for support and troubleshooting, where necessary.
- Monitors ICT security systems and does periodic tests and checks to ensure that everything is in order

**Service Delivery Escalations**
- Diagnoses and troubleshoots hardware and software issues that are escalated from ICT Supports and compiles and uploads KB articles for future reference.
- Attends to, defines, documents, and hands back to the ICT Supports any escalated ICT Support request that is not on the Catalogue of Services.
- Administers and maintains software, as per the agreed software list.
- Oversees the campus' ICT Service Desk to ensure calls are correctly allocated and timeously addressed.

**Staff Supervision**
- Ensures that the campus has the necessary ICT support during operational hours.
- Co-ordinates and oversees campus ICT Support staff activities and engages in short to medium term tactical planning.
- Provides input into the ICT Supports' interview and hiring process, leave requests, appraisals and KPA setting.
- Provides mentorship to ICT Supports.
- Develops succession plan for ICT Supports.

**Competencies Required**:

- Good interpersonal skills
- Computer literacy and systems administration
- Time management and organisational skills
- Initiative and problem solving prowess
- Strong communication skills
- Ability to cope in a pressured environment

**Minimum Qualification Requirements**:

- Minimum of a Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) in A+/N+ /MCSE / MCTIP.
- Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in A+/N+ /MCSE / MCTIP, advantageous.
- ITIL Foundation Certified, advantageous.

**Minimum Work Experience Requirements**:

- Minimum of 2 - 3 years ICT Support/Service Desk agent

**Special Requirement**:

- Driver's License, and must be willing and able to work the required ICT shift structure working hours.

**The IIE's Varsity College **is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act.

  • Ict Helpdesk Administrator

    1 month ago

    Pietermaritzburg, South Africa Metro Computer Services Full time

    **DUTIES** - Provide First Line Support on ICT related incidents as experienced by the client staff - Manage and Maintain the Helpdesk system to facilitate fast and efficient management of calls - Allocate calls to Technicians and manage Technician tasks to make sure that all calls are resolved timely - Assess and categorise calls according to SLA...

  • Senior Assessment Officer

    2 months ago

    Pietermaritzburg, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Head: Academic Operations Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Internal Sales Support Consultant

    2 months ago

    Pietermaritzburg, South Africa Pronel Personnel Full time

    Purpose of this role would be to provide support to the Senior Accounts Manager and Specialist sales consultants. Would entail as serving as a customer liaison, by preparing all quotes. Update sales activity and numbers, forecasting, reporting and planning. Managing diaries and schedule appointments. **KPI's**: - Account support - Build and develop...

  • Sales Manager

    2 months ago

    Pietermaritzburg, South Africa Adzuna ZA B C2 Full time

    Well established concern are looking for a Sales Manager to join their team. Requirements being as follows: Previous experience in a sales management roleICT Sales Management would be beneficialBusiness related qualificationValid drivers licence and reliable vehicleComputer literate with good software skills and management toolsKey performance areas:Review...

  • Sales Manager

    2 months ago

    Pietermaritzburg, South Africa Pronel Personnel Full time

    Well established concern are looking for a Sales Manager to join their team. Requirements being as follows: Previous experience in a sales management roleICT Sales Management would be beneficialBusiness related qualificationValid drivers licence and reliable vehicleComputer literate with good software skills and management toolsKey performance areas:Review...

  • Sales Manager

    2 months ago

    Pietermaritzburg, South Africa Pronel Personnel Full time

    Well established concern are looking for a Sales Manager to join their team. Requirements being as follows:   Previous experience in a sales management role ICT Sales Management would be beneficial Business related qualification Valid drivers licence and reliable vehicle Computer literate with good software skills and management tools Key performance...

  • Vodacom Retail Technical Customer Support

    2 months ago

    Pietermaritzburg, South Africa Cellular Citi Group Full time

    KZN’s award winning Vodacom Franchise Dealer with 12 Stores is looking for a Senior dynamic Technical Support Consultant for our revamped Vodacom 2.0 Lite Store in Brookside Mall. We are looking for an experienced, self motivated and customer orientated Senior Technical Support consultant to foster efficient sales and after sales service. As part of our...

  • Vodacom Retail Technical Customer Support

    1 month ago

    Pietermaritzburg, South Africa Cellular Citi Group Full time

    KZN’s award winning Vodacom Franchise Dealer with 12 Stores is looking for a Senior dynamic Technical Support Consultant for our revamped Vodacom 2.0 Lite Store in Brookside Mall. We are looking for an experienced, self motivated and customer orientated Senior Technical Support consultant to foster efficient sales and after sales service. As part of our...

  • Sales Manager

    2 months ago

    Pietermaritzburg, South Africa Pronel Personnel Full time

    Well established concern are looking for a Sales Manager to join their team. Requirements being as follows: Previous experience in a sales management roleICT Sales Management would be beneficialBusiness related qualificationValid drivers licence and reliable vehicleComputer literate with good software skills and management toolsKey performance areas:Review...

  • Senior IT Administrator

    3 months ago

    Pietermaritzburg, South Africa Pronel Personnel Full time

    **Job Title: Senior IT Administrator** **Location**:Pietermaritzburg, South Africa **Responsibilities**: - Manage and oversee IT infrastructure including hardware and software systems. - Implement and maintain technology solutions tailored to the manufacturing industry. - Introduce and integrate new business management systems to enhance efficiency and...

  • Junior Technical Support Analyst

    3 months ago

    Pietermaritzburg, South Africa Winged Recruitment Full time

    Seeking a role where you can immerse yourself in the dynamic realm of technical support and kickstart your career journey? Winged Recruitment, a leading force in talent acquisition, is thrilled to present an exceptional opportunity crafted for aspiring Junior Technical Support Analysts. With our dedication to fostering innovation in remote work culture and...

  • Internal Sales Support Consultant, Pietermaritzburg

    2 months ago

    Pietermaritzburg, South Africa Tower Group Full time

    **PURPOSE OF THE ROLE**: Provide support to the Senior Accounts Manager and Specialist Sales Consultants by Serving as a customer liaison by preparing all quotes; Update sales activity and numbers, forecasting, reporting and planning; Managing diaries and schedule appointments. **KEY RESPONSIBILITY AREAS**: 1. Account support Accounts creation; vetting and...

  • Senior Bookkeeper

    2 months ago

    Pietermaritzburg, South Africa Dümmer and Neal Accountants Full time

    **OUR IDEAL CANDIDATE** - Has a minimum of 3 years of previous experience working within a professional accounting firm. - Values client relationships and is capable of working independently with a client portfolio. **YOUR RESPONSIBILITIES** You'll be working with the best software and accounting tech, an exciting client base, and a supportive team. As you...

  • Senior Firewall Manager

    3 months ago

    Pietermaritzburg, South Africa Pronel Personnel Full time

    Our international client is seeking a Senior Firewall Manager to join their team in a **remote **capacity. Primary Responsibilities - Design, deploy, and maintain Cisco, Meraki and PaloAlto firewalls and their management systems. - Provide timely support for SOC and operational teams. - Proactively identify, isolate, and resolve network vulnerabilities. -...

  • Senior Tax Assistant

    2 months ago

    Pietermaritzburg, South Africa Moore Recruitment Full time

    **Job Advert Summary**: Moore Midlands is a member of a leading international network of accounting and consulting firms. We have a vacancy in our Tax Division for an experienced Senior tax assistant to manage a portfolio of tax clients. At Moore we value collaboration and teamwork, and provide a supportive environment where your individual contributions...

  • IT Technician

    7 days ago

    Pietermaritzburg, South Africa HSRC Recruitment Full time

    **Job Advert Summary**: **IT Technician** **Sweetwaters (Pietermaritzburg)** **Permanent appointment** **Ref No: (IT - SW 05/23)** **Minimum Requirements**: **Minimum Requirements** - This position is that of a Desktop and Network Support Technician with at least 5 years of experience in the IT networking environment. Preferably with an IT Diploma, ITIL,...

  • Senior Parts Administrator

    1 month ago

    Pietermaritzburg, South Africa Hestony Transport Full time

    **JOB PURPOSE.** Responsible for the daily management of the parts department. Key responsibilities are stipulated below, but are not limited to only the below. **KEY RESPONSIBILITIES OR TASKS.** - Overseeing the organization and maintenance of parts inventory, ensuring accurate stock levels and availability. - Identifying and creating lists of parts that...

  • Senior Microbiologist

    2 months ago

    Pietermaritzburg, South Africa the Employment Channel Full time

    **Roles and Responsibilities** **Analytical Testing**: - To effectively manage assigned tests and maintain turnaround time by interrogating the test Work In Progress. - Cross training on other chemistry techniques. - Provide backup support in the chemistry laboratory when required. **Method Development and Validation**: - Develop, optimise, and validate...

  • Senior Process Engineer

    4 weeks ago

    Pietermaritzburg, South Africa MC Technology Staffing Full time

    Job Requirements Grade 12 Diploma in Mechanical Engineering 5 years Experience in a Production Engineering Environment Experience in a Manufacturing / Fabrication Environment Root Cause Analysis Use of Measuring Equipment Project Management Experience Process Engineering Experience Press tooling, Injection moulding, Robotic Welding, Resistance Welding,...

  • Senior Process Engineer

    4 weeks ago

    Pietermaritzburg, South Africa Adzuna ZA B C2 Full time

    Job RequirementsGrade 12Diploma in Mechanical Engineering5 years Experience in a Production Engineering EnvironmentExperience in a Manufacturing / Fabrication EnvironmentRoot Cause AnalysisUse of Measuring EquipmentProject Management ExperienceProcess Engineering ExperiencePress tooling, Injection moulding, Robotic Welding, Resistance Welding, Coatings,...