Guest Experience Agent
6 days ago
The Guest Service Agents plays a major role in the pre-arrival journey of our guests by creating any itinerary and making all reservations and booking as per guest’s request according to the Brand standard.
Finally, Guest Service Agents have a high sense of customer service and communication, fluent in English (written and spoken), and know how to work under pressure. The use of computer, including Microsoft Office products and systems, Sevenrooms, Open Table and ALICE, as well as the ability to write with high speed and in a professional manner is highly required.
Skills, Experience, & Educational Requirements
- Education: High School completed - University Degree optional
- Minimum Experience: 2 years in same or similar position within a 5* Hotel or related
- Language(s)
- Language:
- Language: English 90%
- Computer savvy is highly required
- Basic understanding of OPERA PMS System, ALICE
- Other Skills: Organized, multitasking, work well under pressure, mental agility, good interpersonal relationship, analytic, great tone of voice, positive attitude, and customer oriented
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